Customer Service Manager
Resume:
Yuvonne Duke
**** ********* ***. *, *********, IN 47909 Cell: 765-***-**** ***********@***.***
Profile
• Dedicated manager with a strong work ethic and the ability to build lasting client relationships
• Experienced in operations management, sales, budget development, staffing and cost control
• Adept at communicating effectively with customers, vendors and staff
• Able to motivate employees to perform to their maximum potential
• Exceptional organizational and planning skills; adaptable; enjoy new challenges.
Education
American International University Atlanta, Georgia . (August 2011 - Current)
Business Management
Relevant coursework in Biology, College Algebra, Business management, Micro-economics, legal and ethical
environment in business, managerial accounting practices, operations management principles, business decision
making, organizational change
Experience
Store Manager
Burger King Lafayette IN (December 31, 2012 – Current)
Accountable for budgeting, cost control, payroll general accounting and full profit and loss Statements. Purchased
inventory, ensured customer satisfaction and repeat business. Recruited, hired, supervised, scheduled, and motivated a
staff of up to 9 employees. Trained service staff to enhance customer service and increase profits through suggestive
selling.
Medical Records Scanning Specialist
Vanderbilt Health Nashville TN (May 11, 2011 – November 26, 2012)
Performed daily office functions such as answering phones, faxing, typing correspondence, e-mails, indexed
documents, assisted walk-in customers. Met daily quota of 700 medical records per day.
Store Manager
Burger King, Nashville, TN (November 17, 2006 – July 21, 2009)
Accountable for budgeting, cost control, payroll general accounting and full profit and loss Statements. Purchased
inventory, ensured customer satisfaction and repeat business. Recruited, hired, supervised, scheduled, and motivated a
staff of up to 12 employees. Trained service staff to enhance customer service and increase profits through suggestive
selling.
Store Manager
McDonalds, Franklin TN (June 15, 1985 – November 10, 2006)
Started as a crew worker and advanced to store manager in 1999. Accountable for budgeting, cost control, payroll
general accounting and full profit and loss Statements. Purchased inventory, ensured customer satisfaction and repeat
business. Recruited, hired, supervised, scheduled, and motivated a staff of up to 12 employees. Trained service staff to
enhance customer service and increase profits through suggestive selling.
COMPUTER SKILLS
MS Office, Epic, Star Panel
REFERENCES UPON REQUEST
Yuvonne Duke
2113 Fincastle Apt. A, Lafayette, IN 47909 Cell: 765-***-**** ***********@***.***
REFERENCES
Terry Lewis Benita Moore
Vanderbilt Medical McDonalds
Raymond Waymon Jackie Dodson
Vanderbilt Medical Personal Reference
Contact this candidate