Manager Customer Service

Ligny M Canet

**** * ******* **** *** ( Chicago, IL 60651

773-***-**** ( Email: *******@*****.***

objective

I am a bilingual professional seeking to obtain a challenging position in

an organization, where I am able to grow while applying my communication,

analytical, and marketing skills.

Experience

07/10-Present State Farm Insurance Agency

Bensenville, IL

Assistant Manager/Sales

. Analyze customer households to sell the product to suit the

customer's needs.

. Outbound call marketing and inbound calls pivoting products.

. Assist with administrative duties and resolve customer inquiries.

. Assist manager with emails from underwriting concerning audits on

policies.

Aug/02-May/09 HSBC/Household Finance Elmhurst, IL

Bilingual Quality and Control Specialist (Jan/04-May/09)

. Completed quality assurance audit and control activities pertaining to

consumer lending branch offices.

. Performed independent audits of loan documents using company database,

making sure they adhere to company policies.

. Reported results of audits completed to operations management and branch

operations in training, pertaining to policy and regulatory guidelines.

. Conducted remote certification audits on Bilingual certified branches and

provided guidance to branches to become certified.

. Monitored branches for possible regulatory exceptions and followed up

with additional audits.

. Participated in projects of Diversity Committees with other departments.

Involvement in the sponsored Junior Achievement Volunteer Programs.

Sales Assistant (Aug/02-Jan/04)

. Processed and prepared loan documents through the company database, for

personal and real estate new loans applications.

. Handled customer service inquiries for walk in customers and incoming

calls, such as payment posting into respective accounts, cash advances

and any questions regarding the accounts.

. Prepared and reconciled activity reports to help with the internal audit

process.

. Maintained compliance and operational risk controls in accordance with

company and regulatory standards, policies, and practices.

. Reported control weaknesses, compliance breaches, and operational loss

events.

. Provided support for the Branch Sales Manager and Account Executives

EducatioN & Skills

University of Phoenix graduate with BA in Business Marketing 2012,

Microsoft Windows, Word Processing, Excel, PowerPoint, Access, Solar,

Vision Support Tools, Lotus, 40wpm, Illinois Department of Insurance

license.

1418 N. Central Park ave . chicago, illinois 60651 . phone 773-***-****

E-MAIL: *********@*********.***

Contact this candidate