Customer Service Medical
Resume:
Janice A. Roth
*** **** ** ******, ***** *****
***************@*****.***
Objective My objective in working for your association is to develop a
long-standing career relationship, with a proven leader in
the health care industry. With my extensive administrative
and secretarial background, I am fully capable of satisfying
the needs of your association for the future. It is my
sincere goal to develop this relationship into a cornerstone
of strength. This satisfies your need for an employee with a
proven track record and my need to provide for my family.
Skills Excellent Organizational Telephone Answering, Patient/Nurse
Skills Call System
Strong Customer Fully proficient with Microsoft
Relations Skills Office
Type 50-55 wpm 10-Key Calculator
Data Entry Filing
CERTIFICATES Obtained Certificates from Northbrook College - England, UK:
AND AWARDS Text Processing
Medical Terminology
Obtained Certificates from Southlands Hospital - England, UK;
Time Management
Handling Bad News
Customer Care
Creating Effective Interpersonal Relationships
Health, Safety and Handling for Office Staff
Awarded by John Peter Smith Hospital;
"Strive for Five" Certificate for Excellent Customer Service
Current member of John Peter Smith Hospital Unit Based
Council
CPR Certified
Experience John Peter Smith Hospital 2008 -
Critical Care Unit Clerk Present
Fort Worth, TX
Responsible for submitting doctor's orders into
Net Access.
Assist in completing medical requests in a
timely manner made by any medical personnel or
manager.
Answer nurse call system and phones with proper
customer service etiquette.
Gather statistical information and track/update
patient records.
Created, organize, and set up an information
center for manuals and schematics. Result:
Better access to needed information, and less
time searching for it.
Additionally responsible for all day-to-day
office administration type duties relating to
the entire unit, including scheduling.
Aerocare Home Medical Equipment 2006 - 2008
Administrative Assistant
Fort Worth, TX
Order and update prescriptions through company
based pharmacy
Verify insurance including Medicare and Medicaid
Organize and schedule the set up of medical
equipment which includes pertinent paperwork
Responsible for arranging the provision of
equipment for traveling patients, including
international travel
Shoreham Hospital 2002 - 2004
Medical Secretary/Personal Assistant
England, UK
Communicate through letter writing dictated by
Consultant
Knowledge of medical terminology
Point of reference for patient questions by
telephone and in person
Liaison between surgeon and other hospital
departments including management
Dealing with medical supply representatives
while maintaining office equipment
Control of daily schedules including the set up
of meetings as well as venues
John Peter Smith Hospital 1998 - 2001
Service Associate II
Fort Worth, TX
Responsible for patient registration including
the collection of co-pay
Entrusted with daily cash deposits
Knowledge of insurance claims and benefits
Preparation of patient charts for psychiatrists
use
Schedule appointments
Compilation and interpretation of clinic
statistics
Switchboard operations
Responsible for office supplies and maintenance
of office equipment
First point of contact for customer service
Education Tarrant County College
Currently attending for HIT/AAS Degree
For Medical, Billing & Coding
References Furnished on request.
Contact this candidate