Customer Service Manager
Resume:
Career Overview
Organized office professional with extensive experience in communicating
with a diverse group of people, meeting deadlines in a fast-paced setting,
and providing exceptional customer service. Proficient with Microsoft Word,
Outlook, Excel, and PowerPoint.
Professional Experience
July 2012 to Present
Office Assistant
T.N.T. Rebar Company - 336 W E Street, Colton, CA 92324
Tony Wooten, President
. Manage daily office operations.
. Answer telephone and forward messages in a timely manner.
. Monitor the retrieval, protection, retention, and destruction of all
records.
. Liaise between contractors and president of the company.
. Provide administrative work including data entry, receptionist duties,
correspondence, and bank deposit.
October 2006 to February 2012
City Clerk
City of La Quinta - 78495 Calle Tampico, La Quinta, CA 92253
Tom Genovese, City Manager (Deceased)
. Managed daily office operations, on-going projects and supervised staff
for department.
. Trained and reviewed employee progress for efficiency and promotion.
. Planned, developed, organized, and evaluated documents required to be
filed by the City Council.
. Monitored payroll timekeeping, reviewed and approved hours for staff.
. Developed agenda for all City Council meetings and proofread staff
reports prior to production.
. Compiled minutes of meetings from notes and recording.
. Verified and logged in deadlines for responding to daily inquiries and
outlined the appropriate process and procedures necessary to fulfill
and complete inquiries.
. Researched and retrieved documents to analyze information and compile
reports or memos.
. Successfully established a records management system to effectively
manage official documents and trained staff for implementation.
. Handled, processed and distributed confidential information.
. Provided efficient customer service to the public.
August 2003 to October 2006
Chief Deputy City Clerk
City of Covina - 125 E College Street, Covina, CA 91723
Karen Gallivan, Assistant City Manager
. Managed daily operations of department and supervised employees.
. Effectively communicated with City Council members, executive
management, and staff.
. Compiled bi-monthly meeting minutes in a timely manner..
. Processed official documents for execution and archiving.
. Created a professional working environment.
. Standardized department filing system for efficient office practices.
. Greeted staff and public customers at department counter and provided
excellent customer service.
March 1996 to August 2003
Assistant City Clerk
City of Lancaster - 44933 N Fern Avenue, Lancaster, CA 93534
Donna Grindey, City Clerk (Retired)
. Assisted in all areas of administrative work including data entry,
receptionist duties, file organization, research and development.
. Proficiently processed bi-monthly agenda and constantly distributed to
the City Council by established deadlines.
. Liaised between staff and the City Manager for the completion of staff
reports.
. Managed the execution of official documents.
. Redesigned and edited the official website.
. Performed the duties of the department director in her absence.
September 1989 to March 1996
Records Coordinator
City of Fontana - 8383 Sierra Avenue, Fontana, CA 92335
Linda Nunn, Records Management Director/Deputy City Clerk (Retired)
. Managed the operations of a City-wide records management program and
maintained the functional filing system.
. Monitored the retrieval, protection, retention, and destruction of all
records.
. Assisted in all areas of administrative work including data entry,
receptionist duties, and public bid openings.
. Coordinated the work of two part-time employees and volunteers.
Skill Highlights
. Administrative operations . Microsoft Office skills
. Executive management support . Customer service
. Business correspondence . Meeting minutes compilation
. Filing and document archiving . Attention to detail
. Data base management . Multitasking
. Problem resolution . Type 65 WPM
Education
California Baptist University 2001
Riverside, CA, United States
Business Administration
Bachelor of Science
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