Customer Service Sales

John E. Méndez **** Minuteman Ln.

817-***-**** Arlington, TX 76002

***********@*****.***

Mission

Serve in Christian based career focused on interactive customer service, situational awareness, and suitable problem solving while applying skills gained through academia & industry professionalism. Use multiple modes of communication and technology to achieve team goals in correlation with unique company business objectives.

Education & Credentials

Master of Science (May 2001 – 1 year left, University of North Texas) Administration of Aging Organizations

Bachelor of Science (May 1997 – TX Wesleyan University) Social Science

Minor – Spanish

Foundation: Bilingual Education

License: Texas Department of Insurance (September 2002) All Lines – Commercial, Property Casualty, Life, and Health

License: TX Dept. of Savings & Mortgage Lending (December 2005)

Abilities, Expertise, and Skills

Customers service, bilingual interpretations & translation, advocate for the disadvantaged, and relationship building through creative networking. Unique skills & proficiency with inter – personal relations, computer, phone, and presentational tools. Able to balance active life – style across family duties, personal interests, professional growth & independent career.

Parishioner of St. Matthew Catholic Church since July of 1997. Actively participated with the Adoration of the Eucharist, Eucharist Minister, Mother’s Day Out, Baptisms, R.C.I.A., Confirmations, Youth Group, Knights of Columbus, and Grupo de Guadalupanos y Jovenes.

Professional Experience

Independent Agent (June 2002 - Present)

Affiliated with State Farm Insurance Agencies, New York Life, & Farmers Insurance Agencies. Active agent in developing and managing new business with aptitude for business retention. Coordinate insurance & investment services with residential and commercial business needs for individual & group clients. Build active relationships across real estate, mortgage, and title companies for annual sales reaching over $1.2 Million consistently. Client services include overall business & strategic development, product coordination and assessment, & resource allocation and planning. Perform daily tasks of needs assessments, qualification of standards, & service evaluations. Independent strategic growth includes listening, critical thinking, judgment, and decision-making, & coordination management. Train local and new staff in daily operational duties, cash procedures & compliance reviews.

Sales Associate, Mass Technologies

(November 2001 – Nov. 2002)

Identified, presented, proposed and closed water specialization & industrial High – Tech sales solutions to municipalities and all open industry markets for the state of Texas, Oklahoma, & Arkansas. Focus placed on Web – Enabling Legacy Systems, Back – end Systems Integration, E – Applications Implementation and Hosting, E – Business Process Services, & Network System Design, support, and implementation. Additional responsibilities involved negotiating strategic partnering to enable successful engagements toward total solutions & responses to product representatives. Encouraged management relationships to engage opportunity for add – on business and joint projects.

Staff Member – UNT, Comm. Prog. Dev.

(August 2000 – December 2001)

Responsible for identifying, crafting, and creating community & business opportunities. Scope included qualifying opportunities, proposal development, negotiating contracts, and building client relationships. Pursued creative psychosocial support, activities for at – risk youth, the elderly, & other community groups while delivering profitable business plans. Programs included human behavior and performance, individual differences & abilities, and learning & motivation. Developed and negotiated relationships with strategic channel partners in order to create additional program opportunities. Measured & monitored client satisfaction with evaluations for financial responsibility. Coordinated fund and grant distribution for team & management projects.

Coaching Staff – Southern Methodist University,

Marketing and Promoting (Aug. ’95 – Dec. 2001)

Conducted training in motivation, language diversity, and interpersonal skills. Active administration support in marketing, advertising, & promoting alumni and community participation. Assisted coaches & players with #1 ranked national team building, individual awareness, and personal development.

References

Available upon request. Contacts include current & prior clients, colleagues, and management & personal community affiliates.

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