Manager Customer Service

TONYA HALIBURTON

**** ****** ******~BROOKLYN, NEW YORK 11213

Home Phone 718-***-**** . Cell Phone 646-***-**** .

*****.**********@*****.***

OBJECTIVE

To obtain a position within a prestigious company, in which I am able

to pursue a career path that challenges my proven leadership

capabilities.

WORK HISTORY

Dress Barn Inc 2010-2012

Responsibilities included: Training and Supervision of personnel.

Delegated goal

setting, mentoring and evaluated work performances. Completed weekly

sale

reports and managed mass inventory volume and control. Instituted work

schedules

and sign- off of payroll. Maintained an excellent relationship with

district manager.

Assistant Store Manager, Marshalls Inc.

2008-2010

Responsibilities included: Evaluating and delegating personnel in the

shoes and

accessories department. Managing of front-end and M.O.S. Money pulls

that included managing daily deposits for the cash office. Interviewed

and hired potential employees.

Associate Manager, Loehmanns Inc.

2006-2008

Responsibilities included: Supervision of multiple departments.

Merchandising, floor

moves, stock levels, inventory control and closing of store.

Maintained a high level of

professionalism and customer service.

Senior Executive, Macys

Cosmetics/ Fragrances/ Jewelry Group Sales Manager, Sterns

1999-2006

Combined duties included: hiring, training and supervising personnel,

planning

development and supervising job maintenance. Evaluated and met with

all personnel

on performance levels and delegated duties. Nominated employees of the

month

and other manager/employee functioning's, to verify and delegate

action regarding

incoming merchandise. Developed and organized area presentations for

new

merchandise. Participated in departmental inventory on a bi-annual

basis.

Performed high customer skills in all customer situations, maintained

appropriate

amounts of stock for all current areas. Managing in the closing of a

business day that

included moneybag counts and storing in the vault while assuring all

cash register

drops were completed. Responsibilities included opening and closing

the store.

Coats and Accessory Manager, Burlington Coat Factory

1991-1999

Responsibilities included but not limited; interviewed, hired and

trained new sales

associates. Committed to heavy interaction with the buying office and

store

management. Managed inventory volumes, at a 4 million square footage.

Consisted with achieving planned production goals for departments.

Direct

interaction with store manager in delegation floor moves and market

plans.

EDUCATION

General Diploma, Bay Ridge High School, 1983

Business Management, Brooklyn College, Undergraduate

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