Customer Service Manager

PAMELA UNRUH

**** ****** **** **, #** **, Charlotte, NC 28270 / 910-***-**** /

********@*******.***

Career Experience

ENGLISH TEACHER (Feb. 8, 2011 - June 2012 / Sep. 2012 - present)

The English Language School of Charlotte, NC

. Process incoming student exams

. Design and deliver lesson plans for each class

. Maintain student evaluative reports

. From March 2011 - August 2011, IELTS Administrator

CALL CENTER DIRECTOR (March 2010 - May 2010)

Vance Patterson for U.S. Congress, Morganton, NC

. Responsible for set up and tear down of call center during and after

primary election

. Hired and supervised 20 call center representatives who placed nearly

200,000 calls to voters

. Performed H.R. functions such as maintaining time sheets and recording

employee attendance

. Submitted reports to the candidate on call center performance

LEASING AGENT (October 2009 - January 2010)

Autumn View Apartments, Fayetteville, NC

. Increased occupancy by 13% during my tenure through marketing,

customer service and sales efforts

. Processed rental applications, prepared leases and managed

administrative tasks

INSTRUCTOR, ENGLISH AS A SECOND LANGUAGE (September 2008 - July 2009)

Cape Fear Community College. Wilmington, NC

. Taught multi-level students at New Hanover County Jail

. Taught advanced-level students on campus

. Created curriculum specific to class' needs and abilities

OFFICE MANAGER (November 2005 - July 2008)

Rainsoft. Wilmington, NC

. Managed payroll, inventory and personnel

. Managed Service Department

. Secured financing for customers

PROMOTIONS MANAGER (March 2002 - July 2005)

Maidenform, Inc. Fayetteville, NC

. Managed worldwide distribution of printed marketing materials

. Managed customer redemptions program

SALES ASSOCIATE (November 2001 - March 2002)

Cingular Wireless. Fayetteville, NC

. Assisted customers with sales and service in a retail setting

TRAINER (April - November 2001)

Fayetteville Technical Community College. Fayetteville, NC

. Contracted to train new-hire call center associates for Cingular

Wireless during the company's initial staffing efforts

TRAINER (May 1999 - April 2001)

Damark, Int'l. Fayetteville, NC

. Trained new-hire associates on systems and procedures utilized in the

call center

. Trained existing call center associates on customer service systems

and procedures utilized in the call center

Education

Methodist College. Cum Laude graduate. BA, English.

Capella Online University. MS, Education.

Military Service

U.S. Air Force. Honorable Discharge. Separated as an E-5.

Contact this candidate