Customer Service Manager
Resume:
WANDA SMALL
Los Angeles Ca *****
*******************@*****.***
Qualifications Summary
A Collector/Customer Service with diverse experience in the financial services industry including collections on automobile and consumer loans, mortgage loans, charge cards, business accounts, charged off loans, insurance claims, gap claims and repossessions. Recognized for strong organizational skills, attention to detail and excellent customer communications. Consistently exceeds collection goals. Areas of expertise include:
1. Call Center/Dialer
2. Collections
3. Skip Tracing
4. Negotiation
5. Repossessions/Reimbursements
6. Charge Off/Settlements
7. Bankruptcy
8. Customer Service
PROFESSIONAL EXPERIENCE
Fast Track Expediting 8/2012 to Present
1. Responsible for providing support to the Manager and Supervisor team
2. Responsible for providing timely resolution in a courteous and professional manner
3. Providing outstanding customer service in a fast paced environment
4. Assisting customer with any issue which may arise such as shipment/deadlines
5. Responsible for communication via phones, fax, emails, and internal requests
6. Answer heavy inbound calls
7. Assisting customers with any issue which may arise such as shipment/deadlines
22nd Technology/ Bank of America- 12/2011 / 7/2012
1. Collecting on past due mortgage loans
2. Negotiating agreeable payment schedules with customers
3. Submit checks by phone
4. Prepares customers financial obligation
5. Answering inbound calls
6. Making outbound calls
Unemployed 01-2010 to 11-2011
Wells Fargo – Part Time 11-2010 to 2-2011
1. Collecting on past due mortgage loans
2. Negotiating agreeable payment schedules with customers
3. Submit checks by phone
4. Prepares customers financial obligation
5. Answering inbound calls
6. Making outbound calls
UNITED AUTO CREDIT CORP 2008-2009
1. Cure delinquency 1-90 days
2. Contacted customers by telephone or letter to obtain payments on delinquent accounts.
3. Complied with Fair Debt Collections Practices Act (FDCPA), and other state and federal laws.
4. Negotiated mutually agreeable payment schedules with customers.
5. Submit loan modifications and deferments.
6. Recommend auto for repossession
7. Speak to and monitor borrowers on a daily basis regarding their delinquent auto account
8. Assist borrowers who attempts to voluntarily surrender their vehicle
9. Locate customers through the use of database and references
CASHCALL INC. 12- 2005-2008
1. Cure delinquency 1-60 days
2. Submit check by phone
3. Setup customers banking info for ACH
4. Submit loan modifications and deferments
5. Process 500+ calls on the automatic dialer
Consistently exceeds collection
MITSUBISHI MOTORS CREDIT OF AMERICA, Cypress, CA 2001-2005
Special Collections Account Representative / Bankruptcy Representative
1. Maintain individual recovery goal
2. Perform skip-tracing duties as necessary to ensure recovery of outstanding units.
3. Negotiate mutually agreeable payment arrangements and/or settlements with customers.
4. Collect on deficiency balance, insurance losses and end-of-term liability accounts.
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