Customer Service Sales
Resume:
Darryl Wagner
Long Beach, CA, *0806
**********@*****.***
OBJECTIVE:
Seeking a rewarding and challenging position that requires dedication, problem solving abilities and professionalism within your company where my skills, and experience maybe exhausted to your companies contentment. As well as providing room for growth and advancement within your company based upon my performance and achievements.
EDUCATION:
2002-2006 Long Beach City College, CA
4901 East Carson Street, Long Beach CA 90808
1999-2001 Glendale City College, AZ
6000 West Olive Avenue, Glendale, AZ 85302
1994-1998 Long Beach Polytechnic High School General Educations
1600 Atlantic Avenue, Long Beach, CA 90813
SKILLS:
Excellent numerical, clerical, customer service, and knowledge of office machines and systems data entry, cash handling, computer literate word & excel, scheduling appointments, telephone operator, telephone dispatcher, counselor, type 40 wpm
SUMMARY OF QUALIFICATIONS
• Thorough knowledge about the banking regulations, acts and guidelines
• Proficient with the nature, procedures and functioning of a banking system
• Excellent communication and customer service skills
• Competent with data management and record keeping tasks
• Superior multitasking skills with the ability to manage crisis situations
• Ability to work in a self-sufficient manner.
• Outstanding organizational skills.
• Outstanding verbal and written communication skills.
• Committed to excellent service; understands customer needs and responds quickly and efficiently to maintain excellent customer relations.
• Substantial experience and outstanding skills in customer service.
WORK EXPERIENCE:
October 2012 – Current: Cerritos, CA
Direct Sales Representative
Charter Communications
Full-time 40+ Hours
Supervisor Mike Peters
I serve as a Direct Sales Representative covering a designated territory where I am tasked with assisting and guiding customers, co-workers and managers with daily updates, regarding company changes and new products available. I manage the distribution base for soliciting new residential customers through cold calls and door-to-door contact, explaining products and services available including Cable hook ups internet access both wireless, and dial-up access, video access and phone service to potential customers. I obtain customer orders to meet established sales objectives and increase sales volume within my section. I Analyze customer requirements and communication needs in order to recommend appropriate solutions. I prepare and present sales presentations to present all proposals and ensure achievement of all sales objectives within market. I advised managers of needed product improvements based on customer request and suggestions.
I negotiate terms of sale and services contracts with customers. I generate sales, campaigns, market feedback, and territory management reports using Microsoft Word, PowerPoint, Excel, WordPad, memorandums and briefing in order to monitor performance and devise strategies for improvement.
I manage all leads and identify prospective customers and participate in various home shows and prepare presentations. I determine efficient lead generation strategies and implement same to increase businesses and execute all sales closing techniques to achieve all installations objectives and maintain record of all consumer sales.
I ensure appropriate representation of organization to community at all times and assist to resolve all customer issues and /or problems on products, prices and mode of payment.
I provide knowledge to all customers for various products and pricing models and perform door to door marketing for all residential customers. I schedule appointments with customers to conduct follow up meetings to ensure the product and services that we are providing both meet and exceed their needs and expatiations.
October 2003 – March 2012: Operation Clerk Los Angeles, CA
Nix Check Financial/Kinecta Federal Credit Union
Full-time 40+ Hours
Supervisor Helen Shoemo
Responsible for providing exceptional customer service by assisted customers to ensure satisfaction with completing transactions accurately and providing guidance and information on all products and services to customers, members, co-workers and managers in a timely, courteous and efficient manner. Processed customer and member transactions using existing database, spreadsheets and computer software to e.g. receiving and disbursing funds and processing DMV operations, opening new accounts for new customers, Payday Advances, MoneyGram money transfers transactions, and Kinecta Rep in a efficiently and accurately way. I perform as part of the office services team to ensure that all Office Services tasks and challenges are met with both efficiency and courtesy by applying rules and regulations in order to stay in compliance with the government regulations.
DMV Operations- Responsible for processing all forms of registration, titles, tags and title transfers. Maintain 5 day notice log; ensure accuracy of entries. Ensure all report of sales (ROS) are submitted prior to ASF billing date. Researched policy and procedure changes and updates to stay in compliance with the government regulations. Reviewed DMV forms for accuracy, errors or omissions. Maintained documents in accordance with legal and regulatory requirements to mail to DMV for their records.
New Customers- Provided consultation, advice, guidance and assistance to customers. Keep a record of the several transactions processed by the bank on daily basis by posting accurate accounting entries in record books for every transaction. Maintain the various accounts books such as journal, ledger and balance sheet and ensure accuracy within the contents. Prepare weekly and monthly reports giving status details of every account. File the support documents for reference
Pay Day Loans- Had to prioritize work assignments daily to ensure excellent customer service. Processed loans and extensions while maintaining all loan underwriting and scanning requirements. I provide superior customer service by effectively communicates product information and specifications. I contact customers to generate new and repeat business. Facilitate communication between the collection department and customers to solve problems. I demonstrated knowledge of and responsibility for financial services, to include the ability to read and understand P& L statements while adhering to all company policy and procedures.
MoneyGram/ Kinecta Rep- Had to ensure I meet a variety of deadlines assisted daily for written memoranda’s, update letters narrative reports and recommendations to change my work processes, policies and procedures to enhance customer service. Processed customer and member transactions e.g. receiving and disbursing funds and processes MoneyGram money transfers transactions efficiently and accurately. Explains, promotes, or sells products or services such as MoneyGram money transfers, money orders, prepaid debit cards, cellular products. Balances cash drawer, negotiable instruments, and daily work at the end of each work shift. Provides customers and members with proper disclosures, e.g. product and service informational brochures. Advises customers and members on products and services that meet their specific needs. Performs enthusiastically all aspects of monthly promotions. Contributes to branch's achievement of customers service quality scores, branch production goals, and individual balancing standards.
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