Engineer Technical Support

Ravi J Mobile : +91-886*******

Email : ****.***@*****.***

Summary

Around 1.7 year’s professional experience in the field of Hardware and Networking with sound knowledge in Installing Configuring & Troubleshooting various Software, System, Printer, LAN-WAN Protocols, and Technical support engineer.

Professional Experience

1. Working as a System and Network Engineer in MS Solution since Mar 2012.

2. Worked as Technical support engineer in Alp Consulting ltd from Oct-2011 to Feb 2012.

Education

1. B.E., (Electronics & communication engineering) in first class (8.13 CGPA) from Anna university of Coimbatore, Hosur, Tamilnadu in 2011.

1. Diploma in Electronics & communication engineering in first class (76.21) from DOTE, Hosur, Tamilnadu in 2008.

Professional Qualification

1. Hardware (A+)

2. Network (N+)

3. Cisco certified network associated (CCNA)

Technical Skills :

Network Skills

1. Plan, design and configure LAN/WAN as per organizational requirements, governed, by various protocols i.e. Static, RIP Version1, RIP Version2, IGRP, OSPF, and EIGRP.

2. Configuration of Routers, Switches, Hub, Modem, Cable configuration and other networking devices.

3. Troubleshooting various network problems like port enabling, crimping….etc

4. Implementing, Configuring, Monitoring & Troubleshooting Network Connections & Security and end user problems.

5. Install and configuration of network printer.

System administration skills

1. Computer Assembling, Maintenance and Troubleshooting of PCs & peripherals.

2. Installation OS, application software, other and third party software.

3. Configure Windows-98, Windows2000 professional, 2003 Server and advanced server, Windows XP, Widows-7 and Linux.

4. Packages known: Outlook configuration and MS-Office basic to Office 2010.

5. Configuration and Up gradation all type systems and printers.

Professional Experience

Organization: MS solution

Designation: System Engineer

Period: March 2012 - Till Date

Company Profile: It offers a whole range of IT Infrastructure solutions, Hardware and Networks services & software

Technical Profile / Project details: -

1. Installation, configuration, troubleshooting, support, and maintenance of PC hardware and peripherals including desktop computers, printers, scanners, modems, and networked printers.

2. Installation & Configuration of Windows 7 Windows 8, Vista, XP, 2000, NT, 2003 & 2008 Servers and Office application software.

3. Outlook and local mail configuration.

4. Professionals responsible for providing technical services as well as maintaining.

5. Configure, troubleshoot and manage Network Maintaining LAN / WAN, Monitoring WAN Networks and Router.

Responsibilities

1. Installation and configure PC’s, Laptops, network printer and other hardware devices.

2. Analyze technical and business problems and recommend solutions immediately.

3. Troubleshoot all networking problem to ensure minimum downtime & maximum availability.

Organization: Alp Consulting Ltd-Bangalore

Designation: Technical support executive

Duration: 3rd Oct 11- 27th Feb 12

Responsibilities

1. Interacting with Clients to get their requirements by doing Demand Forecasting and maintaining good relationship with them.

2. Over the phone resolving the problems (5%), providing technical support for customers on operational and maintenance aspects of the services being provided.

3. Excellent working knowledge and understanding of inverters, battery units and UPS/INVERTER systems range between 500Va to 20Kva.

4. Handled escalation issue for Indian region.

5. Continuously achieved top KPI Ratings.

Performances

1. Won Alexander award for continuous best performance and Technical support.

Environment

Intouch, Insight, Cloud track, Aliment, CTI.

Academic project Details

Title : Multi Function A.C Power Meter.

Technologies : Micro controller, Embedded C and Z -Graph

Description:

This device will measures the multi function of the A.C. meter and gives the reports of the following parameters in real time Real power, Apparent power, Power factor,RMS Voltage, RMS Current, Frequency, Energy usage (Kilowatt-Hours). In addition to these measurements, the device works as a remote switch that allows the computer to turn the power on or off and set wattage limits for auto shutdown. With this device, environmentally people can use the C# application that we developed to monitor their energy usage with real time graphs and data display.

Title : Transfer Heart Beat Rate With GPS Via Mobile Communication.

Technologies : Embedded C, GPS, GSM and IR Sensor.

Description:

This project mainly used to safe guard the patience from any abnormal conditions like heart attack, Pulse rate etc. In such cases, we can locate where the patience, address and condition using G.P.S with the help of the Microcontroller and IR sensors etc. In Critical or Emergency cases, the microcontroller will send SMS to the Predefined Number which is already stored in it. This may safe guard to patience from any cause of Injury.

KEY STRENGTHS

High energy level, Customer centric, Committed- passionate enthusiastic, Quick Learner, Flexible interpersonal skills / Accountability, Communication Skills, Positive attitude, Open to Feedback, Team Management, Team Building.

Technical expertise

Languages :Basics of C And C++

Application software :Intouch, Basics of Auto CADD, ModelSim and Cyrix

Familiar subjects :VLSI, Digital Electronics, Communication and GPS

Personal Details

Date of Birth : 20th Jan 1988

Languages Known : English, Tamil, Kannada, Telugu and Hindi.

Residence Address : C/o K.Srinivasan

#268, 7th Cross, 5th Main,

B.Narayanapura, Dooravaninagar (Post),

Bangalore-560016.

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