Customer Service Sales Representative
Resume:
ALFREDO JR ALBALADEJO
*/** ****** **. ******** NSW 2141
DOB: 09/07/1982
Mobile: 042*******
Email: ***.**********.**@*****.***
WORK EXPERIENCE
Subject Matter Expert (SME) February 2009 -
February 2013
Convergys Corporation 4FL One San Parq San Antonio Park Square,
Mandalagan Bacolod City, Negros Occidental, Philippines
Task:
. Coaching agents for improvement and provide timely feedback
. Evaluates agent-customer interaction for quality purposes
. Floor support and real-time assistance
. Initiative and process resolution specialist
. Makes outbound calls to for order confirmation and appointment
setting
. Collaborate and joins management discussion for initiative and key
resolutions
ECOMMERCE SALES REPRESENTATIVE July 2009 -
June 2010
Convergys Corporation 4FL One San Parq San Antonio Park Square,
Mandalagan Bacolod City, Negros Occidental, Philippines
Task:
. Interface with customers via inbound or outbound calls or the
internet for the purpose of passively (i.e. order-taking) or
actively selling products and services.
. Meet time- bound targets
. Process orders requested by customers online
. Verifies and providing information regarding their billing status
. General information calls via the phone or internet.
. Makes Outbound calls for customers interested in acquiring
client's product to their homes
. Focus on first call resolution and customer satisfaction.
TECHNICAL SUPPORT February 2009 - July
2009
Convergys Corporation 2FL One San Parq San Antonio Park Square,
Mandalagan Bacolod City, Negros Occidental, Philippines
Task:
. Assist customers with their technical issues
. Providing walkthroughs to guide the customer to the correct
resolution for the issue raised.
. Meet time-bound targets
. Focus on first call resolution and customer satisfaction.
Customer Service / Technical Support 2 / 3 August
2007 - February 2009
ePLDT Ventus (Jackson Hewitt Tax Service) 3FLR San Jose Street, Molo
Iloilo, Philippines
Task:
. Provide customers information about their tax status and other tax
inquiry (CS)
. Walkthrough and troubleshoot kiosk/franchises' program related
issues (TS2)
. Walkthrough and troubleshoot kiosk/franchises' computer hardware
related issues (TS3)
. Focus on first call resolution and customer satisfaction.
Customer Service Associate February
2006 - August 2008
ePLDT Ventus (SMART Communications) 3FLR San Jose, Molo, Iloilo City,
Philippines
Task:
. Addresses customer's concern regarding the product purchased
. Accommodates complaints of any type against the product
. Meet time-bound targets
. Provides an overall customer satisfaction
. Focus on first call resolution and customer satisfaction.
Service Crew (Kitchen) February
2004 - July 2004
Jollibee Food Corporation Gaisano City, Luna Street La Paz, Iloilo City,
Philippines
Task:
. Provide total customer satisfaction by accurately following the
SOP to come up with high quality food ordered by the customer
. Maintain cleanliness and sanitation of the store and the utensils
used for cooking and by the customers
. Pre and post inventory of delivered raw products to the store.
SKILLS AND ATTRIBUTES
. Excellent in Written and Oral Communication Skills
. Highly Motivated and Very Flexible
. Hardworking, Keen to details, Honest, Patient, High Time
management Skills and innovative
. Results-oriented, trustworthy and a diligent worker
. Punctual and values integrity the most
. People and Quality oriented
. Committed to provide excellent and quality resolutions to any
task
. Proficient in MS Office
. Typing Speed 80 - 90 WPM
EDUCATIONAL BACKGROUND
Computer Engineering June 2001 -
October 2005
Western Institute of Technology, Iloilo City, Philippines
Computer Technician Course June 1999 - March
2001
AMA Computer Learning Center - Roxas City Branch, Philippines
Awarded 3rd Top Student
High School Diploma June 1995 - March
1999
Colegio De La Purisima Concepcion - Roxas City, Capiz, Philippines
CAREER HIGHLIGHTS
Recognized as Key Performer with a KPI Award almost the entire duration of
the employement.
Promotion requires application but I was assigned to a position due to work
credibility and ethics.
Hardworking, capable of 100% effort reinforced with successful and firm
experience in all customer service attributes.
Career reflecting multi-tasking and strong work ethics, keen to details and
the ability to meet the expectation required as well as the cost, quality
and time bound.
Highly motivated, creative, energetic, with excellent leadership techniques
that can influence and stimulate others to perform better.
Disciplined and well organized in work habit, with ability to function
smoothly in pressure situations with less supervision.
REFERENCES
Jairoh Baldemor
Operations Manager, Convergys Corporation
******.*.********@*********.***
Joseph Marie Angelo Garcia
Team Lead, Convergys Corporation
Vincent Rubia
Team Lead, Convergys Corporation
*******.*****@*********.***
Holy Rose Maciado
Team Lead - SPI Global
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