Customer Service Office

Roberta D. Williams

*** *. **** ****** *** Angeles CA 90044 **********@***.*** 323-***-****

Objective

Seeking a position where mu skills and experience can be effectively utilized. Looking forward to working with a company that offers an opportunity for growth and advancement

Qualifications

Customer Services Filing (alpha-Numeric)

Receptionist General Office Skills

SKILLS & ABILITIES

• Great Organizational Skill • Goal Oriented

• Dependable • Excellent Telephone Skills

• Responsible • Team Player

• Flexible • Trustworthy

• Reliable • Multi Task

WORK EXPERIENCE

Customer Service

• Deal directly with customers either by Telephone, electronic, or face to face

• Respond promptly to customers inquires

• Handle and resolve customers complaints

• Obtain and evaluate all relevant information to handle inquiries

• Process orders, forms, applications and requests

• Direct request and unresolved issues to the designated resource

• Keep records of customer interactions and transactions

• Record details of inquiries, comments and complaints

• Record details of actions taken

• Communicate and coordinated with internal departments

RECEPTIONIST

• Operate office machines such as photocopiers, scanners and facsimile voice mail systems and personal computers

• Answer telephones, direct calls and take messages

• Maintain and update filing, inventory, mailing, and database systems either manually or using computer data program

• Communicate with customers, employees, and other individuals to answer questions disseminate or explain information take orders and address complains

EMPLOYMENT HISTORY

01/2010 TO 03/2010 UCLA WORK SOURCE

01/2013 TO 01/2013 CRCD

EDUCATION/ TRAINING

Slauson Learning Center Los Angeles, CA 2011

Contact this candidate