Manager Customer Service
Resume:
Terri L. Fowler
San Diego, CA 92114
Email: ********@***.***
Home: 619-***-**** Cell: 619-***-****
OBJECTIVE: Seeking a full-time Manager Editor position that offers staff and resource management, web,
graphic and print production, layout and design skills.
PROFILE:
Exceptional client, vendor and public relations, quality assurance and control skills.
Proven leadership skills with ability to motivate others, encourage peak performance.
Ability to manage and implement timely and cost-effective completion of projects.
Detail oriented, dedicated professional, highly motivated self-starter
Excellent verbal communications and strong interpersonal skills at all levels.
Experienced in creative design of marketing, informational materials and web graphics.
EXPERIENCE:
NEIGHBORHOOD HOUSE ASSOCIATION (NHA), San Diego, CA
2006-Present Print shop Supervisor
Create graphics, brochures and production projects for staff training and agency
promotional events
Create reports, production logs, and track expenses for equipment repairs and purchases
Record-keeping and ordering agency resources, inventory and supplies
Recommended successful operational strategies, long-term initiatives, and action plan
Advise management regarding cost-effective promotional and marketing opportunities
Evaluate and archive data involving production requests and customer service
Revised Job Duties:
Creation and production of promotional and informational graphic materials; i.e. logos, press kits, maps, posters, BOGO's,
Development and designs for signage for public display, direct mail and newsletters for agency staff, administrator and officials
Design customized forms and documents for agency Head Start training and mentor staff
Recruitment of clients for outside sales for print shop production and design projects
2001-2007 Public Affairs Officer
Contribute to the development and promotion of the agency’s image, vision, mission.
Participate in strategy meetings to discuss marketing and public relation campaigns
Recommended successful operational strategies, long-term initiatives, and action plan
Advise management regarding cost-effective promotional, fundraising opportunities
Coordinate the design of promotional, informational materials and web graphics
Design creative print, media and web graphics to maximize exposure of NHA programs
Produce web-ready graphics, using varied file formats and compression techniques
Coordinate the copywriting, revision and editing of text content for website production
Develop presentations for grant proposals, ads for promotions, event video productions
Design materials for signage for public display, direct mail, websites and newsletters
Manage department resources to complete projects within budget and time constraints
Negotiate outsource production agreements for print, graphic art, multimedia projects
Coordinate projects for internal and outsourcing printing, reprographic and IT services
Maintain, update, reorganize departmental graphic software programs and artwork files
Organize logistics for promotion and outreach events with up to 30,000 attendees
Coordinated entertainment, multimedia, communications and transportation logistics
THE NORTH COUNTY TIMES, Escondido, CA
1999-2001 Advertising Graphic Artist
Designed promotional media kits to support classified, retail, marketing, sale programs
Performed graphic duties similar to the position with Neighborhood House Association
Created four-color and black-and-white art elements for marketing material and ads
Maintained database of fonts, artwork, photo and design software for ad production
THE HOSPITALITY COMPANY, EL Cajon, CA
1998- 1999 Graphic Artist
Created and designed promotional media kits for sales representatives
Supervised production and copy edited content for seven monthly coupon booklets
Maintain, update, reorganize departmental graphic software programs and artwork files
Negotiate outsource production agreements for print, graphic art, multimedia projects
Performed graphic duties similar to the position with the North County Times
THE UNION-TRIBUNE PUBLISHING COMPANY, San Diego, CA
1995- 1998 Web Content Producer
Copywriter and researcher for daily website content, graphic elements and photographs
Produced designed and edited web pages for daily publication via HTML and Bbedit
Performed quality control cross-platform review of web content for web server uploads
Captured, modified art elements from slides, photos, digital cameras via Photoshop
Maintain, update, reorganize departmental graphic software programs and artwork files
Assisted by troubleshooting technical problems via telephone for online clients
Coordinated and conducted promotional presentations at job fairs and conventions
1990- 1995 Art Department Assistant/News Assistant
Downloaded, edited and printed graphics and photos for various newsroom editors
Created, modified informational graphics, locator maps, business charts for publication
Utilized multiple computer software programs and photo production and edit systems
Performed graphic production duties similar to the position as Web Content Producer
Compiled daily event listing and wrote weekly news column for county desk editors
Performed page design and layout duties for sick and vacationing news page designers
Conducted web database searches for news writers, news editors and graphic designers
EDUCATION:
California State College, Bakersfield, CA
Double major: Bachelor of Arts Degree in Sociology and Communications, 1983
Continued Education
San Diego Community College, 8440 Aero Drive, San Diego, CA
Multimedia Certification Program, August 1999 –August 2000
AWARDS:
Neighborhood House Association Star Award – 2003
Del Mar Fair’s First Place Award for Division II Schools for Adobe Illustrator graphic – 2000
Nomination to “International Who’s, Who of Professional Management” for accomplishments
in the areas of print and publication – 1997-1998
ACCOMPLISHMENTS & WORK EXPERIENCES:
TV Public Affairs Assistant, CBS Affiliate – 1982-83
TV News Assistant NBC-ABC Affiliates – 1983-1985
St. Stephen’s Education and Scholarship Committee Calendar & Fundraiser
Graphic Designer /Production Manager – 2008, 2009, 2012
Soul of San Diego Magazine, Graphic Designer /Production Manager –– 2008-2009
Multimedia Coordinator – Education and Scholarship Committee, St. Stephen’s Church of God
in Christ - 2008- present
Exhale Women’s Deliverance Ministry Event Coordinator/Promotions – 2009 to present
Marketing and Production Coordinator, Career Empowerment Seminar, St. Stephen’s Church of
God in Christ – March 2012
Contact this candidate