Customer Service Manager
Resume:
Marlene Delgadillo
**** **** **** ** ****** Ca*2324 909-***-**** marlene ****@*****.***
Objective: Seeking a position as a Business professional
Summary of Qualifi cations
o Exceptional communications skills in English and Spanish
o Excellent interpersonal skills, a committed team player
o Dedicated to professionalism, highly motivated toward goal achievement
o Experience in coordinating projects involving people and activities
o Very organized and capable of meeting deadlines effectively
Education:
-Mt. San Antonio College Walnut CA August 2OO9-December 201I
Degree in Progress: Majoring In Business Administrative-Taking General Ed Classes
- Ontario High SchoolOntario CA High School Diploma
Professional experiences
Computer Knowledge
o Outstanding skills in use of personal computers and printers
o Knowledge of intemet research
r Microsoft: Word 54wpm Excel, PowerPoint, Outlook
Customer Service
o Maintained good customer relations by assisting clients in identifuing specific needs
o Handled problem customers with patience and sensitivity.
o Developed a sharp awareness of both the spoken and unspoken needs of customer
o Provided adequate information and advice for decision making,
and restoring customer sense of " being in control."
o Assisted customers with merchandise purchased.
o Kept the store organized and clean
General Skills
o Opened and closed the
store
r Calculated and handled payments
by check cash and credit.
r Answered customer question
over the phone and in person
o Consistently exceeded customer,s
expectations
Employment History
Manager The Sapphire Team, Ontario
Office
Ca. March 2010_present
'Property Management on 9 oiiflrent properties from r.E. To Bakersfierd
.Customer Service
.Maintained track of rents
of excel layout
.Advertised when a property
was vacant to obtain new tenant
.Short Sale paperwork
.Helped process loans
for real estate
.Answered Multi phone
Lines
.Great Computer Skills
Receptionist J Legar service, Montcrair cA. January 2009-Febru ary 2010
o customer service, answering
murtiphone rines and processing paperwork
o Negotiating with Lenders,
Inputting Data Into Spreadsheets
o Develop spread sheets for
tracking customers
Control
Quality Hyde & Hyde Inc, Corona CA . June 20Qg_September 200g
o Quality contror, checked
finished product, processed orders
detair oriented
Clericat Support B"9y:q:9o"p,
CA.
Ontario January 200g-March 2008
o Date Entry, Answered vut:tti
tne;il;and customer service
r Account Receivabre, putted sales
data and Made invoices
Manager Spikes Teriyaki Bowl, Ontario
CA
October 2005-Decem ber 2O07
o cashier, count money,
made alporitr au.tomer service
and creaned the work area
o Promoted to manager I r
months rater and inputted a[ sares
into computer
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