Customer Service Manager
Resume:
Valerie E. Holland
Upper Marlboro, MD 20772
Objective
To seek employment in a position that I will be suited for, and to be a part of an organization where hard work will be rewarded and where career advancement will always be a possibility.
Professional Experience
Custodian – My Blessing Family ChildCare, Glenburnie, MD July, 2008 – Present
Clean assigned school spaces including classroom, event area and dining area. Perform sweeping, mopping, vacuuming and disaffecting all play objects and play area, replace light bulbs as needed, prepare daycare for the next business day
Store Associate- 7-11 Stores, Beltsville, MD Feb. 2005 – May 2007
Provide prompt, efficient and courteous customer service, maintain a clean customer friendly environment in the store, ring customer sales on an electronic cash register, receive cash from customers and give correct change, perform all regular cleaning activities and other task that are included on job assignments, forecast order and stock merchandise.
Residential Counselor – SMVI, Annapolis, MD Aug.1998– Dec, 2003
Assist individuals in a group home settings with direct care needs, ADL’s, cooking, meal management, community outings, documentation of goals and behavior data collection as required to (IHP), teach functional living skills, and administer medication.
Care Manager – Heartfields of Bowie. Bowie, MD July1994 – Aug 1996
Assist with walking and light exercise, make beds and change linens, as needed, light housekeeping to include dusting and vacuuming, assist with bathing, dressing and grooming, escort on appointments (hair salon, physical therapy, etc.),escort to religious services or events, engage in activities (games, memory books),companionship
Certificates upon request
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