Customer Service Representative

MICHELE A. CAPETILLO

847-***-**** • *****************@*****.***

BARTENDER, HOSPITALITY INDUSTRY

Objective

Reliable, trustworthy, and hardworking individual seeking a bartending position in the food and beverage industry where my customer service/bartending experience will provide a highest quality service for your establishment.

Qualification Summary

Self-motivated, dedicated and honest professional with proven experience in establishing and maintaining customer relationships within high volume environments

Recognized for exceptional customer service, value-added promotions, and ability to effectively communicate with people from various professional, cultural and socio-economic backgrounds.

Provide timely and accurate verbal and written communications, service, and documentation.

EXPERIENCE

Banquet Bartender, Eagle Brook Country Club, Geneva, Illinois, 2012 - Present

Provide excellent front of house bar service for esteemed country club. Events include private parties, weddings and outings. Accountable for making sure of no product overages or shortages when handling inventory.

Complete bar set up including liquor and supplies for shift. Adhere to predefined guidelines for mixing and servicing alcoholic and non-alcoholic beverages. Handle host and cash bar transactions for guests.

Customer Relations Representative, JPMorgan Chase, Elgin, Illinois, 2008 – Present

Respond to corporate cardholders’ requests, concerns, and issues as a knowledgeable, approachable and diplomatic solution resource.

Work collaboratively with technical personnel to resolve complex customer issues; recognized for ability to effectively manage time-sensitive and confidential issues and information.

Client Services Representative, Morgan Stanley, Vernon Hills, Illinois, 2001 – 2008

Identified addressed and achieved clients’ product and service needs, requirements and preferences in collaboration with financial advisors; determined client qualifications for loans.

Promoted value-added services in response to client needs and inquiries.

EDUCATION

BASSET Certification, Professional Bartenders School, Schaumburg, Illinois, Aug 2012

Certificate Program licensed by the Illinois Department of Alcohol and approved by the Illinois Liquor Control Commission.

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