Customer Service Accounts Receivable

GAIL RUTH HOUSE

P.O. BOX ****

BOYD, TEXAS *****

***/***-****

OBJECTIVE

An administrative Accounting position where problem solving and systemizing

and attention to detail will contribute to operational efficiencies.

BACKGROUND SUMMARY

Extensive accounts receivable and customer service experience. A team

player with excellent aptitude with numbers. Tying up loose ends and

following through on assignments are major strengths.

PROFESSIONAL EXPERIENCE

UPS SUPPLY CHAIN SOLUTIONS, Coppell, Texas Dec 01 - Jul

12

Cash Applications - Southern Border Applications

*All receivable applications for Southern Border-El Paso. All adjustments

and write offs for El Paso. Assist with JP Morgan Chase receivables.

Cash Applications - Lockbox Trainer

*Training of all cash applicators for Mellon Lockbox. Moderate contact

with outside customers on a daily basis as well as internal customers.

Cash Applications - Lockbox Applicator

*Application of daily lockbox batches from Mellon Bank. Heavy contact with

outside customers on a daily basis as well as internal customers.

*Application of all Unistar Credit Cards

*Various applications to GL accounts on weekly basis

*Assist internal customers with any questions regarding applications of

lockbox funds through Mellon Bank

Cash Applications - Wires

*Cash application of Wires from Mellon Bank and Bank of Americas -

approximately 4 to 10 million applied on a daily basis

*Application of assigned accounts from Both Mellon and Bank of America

*American Express charges and application of individual credit card

accounts.

*American Express charge and application of branch requests for various

accounts

*American Express monthly reconciliation of all charges.

*Clearing of various monthly item of three GL accounts

*Printing of daily DCIS reports-customer statements filed, faxed or

distributed to associates

*Various special projects assigned by supervisor

*Heavy phone contact with internal and external customers to resolve issues

on their accounts

OLMOS TROPICAL NATURE, Fort Worth, Texas 2001 - Nov 01

Administrative Assistant

*Answer incoming calls from 3 phone lines

*Assist Sales Force in setting appointments for sales calls

*Daily collections on 350 accounts

*UPS Online Worldship - entering information for UPS packages shipped

domestic and international

*Daily contact with warehouse for shipment information

*Maintaining all filing for customers accounts

*Assisting Controller with daily functions as required

SONITROL MANAGEMENT CORPORATION, Westlake, Texas 1999 - 2001

Accounts Receivable - Collections

*Collections of approximately 2600 accounts in Baton Rouge, Lafayette,

Louisiana and Omaha, Nebraska

*Heavy phone contact with customers collecting on past due balances on

their accounts

*Cancellations of alarm system monitoring of non-collectable accounts

*Monitored credit card applications each month on customer accounts

*Reviewed aging reports from Branches

*Daily contact with branch managers about customers problems and complaints

Accounts Receivable - Cash Applications

*Posted accounts receivable deposits on Solomon system. Heavy phone

contact with customers to resolve issues with their deposits

*Small balance write offs at year end

*Pulled daily cash reports from bank and filled in information on excel

spreadsheet for Controller on a daily basis when manager was out of the

office

*Posted credit card payments from customers to their accounts

Previous positions held include:

Accounts Receivable Specialist, QUAKER STATE CORPORATION. Irving, Texas

Accounts Receivable Specialist, BOLLINGER INDUSTRIES, Irving, Texas

Collection/Bankruptcy Officer, FORT WORTH TELCO CREDIT UNION, Forth

Worth, Texas

Accounts Receivable Specialist, NATIONAL UNIFORM SERVICE, Forth Worth,

Texas

Police Officer, DALLAS POLICE DEPARTMENT, Dallas, Texas

PROFESSIONAL DEVELOPMENT

*Motivation Workshop

*Customer Account Management

*Harassment Awareness

*Notes Receivable 101

*Accounts Receivable 101

*Credit 101

*Telephone Doctor

*On Incoming calls

*How to Handle Irate Callers

Computer Capabilities

Windows 2000, Office 97, Netscape and Excel Spreadsheets, Oracle and

Novell software

SKILLS

Data Entry - 10,000 keystrokes per hour, 10 key by touch and typing 40 WPM

RECOGNITION

UPS - March Employee of the Month - Designated parking spot

UPS - April - Excellent Customer Service - $50.00 gift certificate to Home

Depot

EDUCATION

60 hours, Tarrant County Junior College, Fort Worth, Texas

REFERENCES

On request

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