Customer Service Representative

P H EBE SIDO-POLYCARPE

Mobile No. 305-***-**** / 951-***-****

***** ** ** *** ***** Fl 33161

OBJECT I V E:

A responsible and challenging position in a fi rm where my professional experience,

education and abili ties would be advantageous to the growth of my employer and

myself.

WORK EXPER I E NCES:

T r acFone Wireless, I nc. (M i ami Fl Office)

Position: E xecutive Resolution Specialist

M arch 26, 2012 – Up to present

Job Description: Assist customer through online communication. Doing Outbound

Calls and giving possible solutions to retain customers (Managerial Calls). Handled

FCC and BBB complaints.

Qua lfon Phi l ippines Contact Services I nc.

Position: T echnical T rainer

October 2009 - August 26, 2011

Job Description: Doing t rainings to newly hired employees specifically on handling

c redit cards, customer service and how to make a good sale on our

p roducts and services. Handled t raining on the following accounts: Tracfone

W ireless, Net10 Wireless, SafeLink Wireless and StraightTalk Wireless (American

Company based in the Philippines)

Position: E xecutive Resolution Depar tment Representative (ERD)

January 22, 2007 - October 2009

Job Description: Assist customers through online communication. Doing Outbound

Calls and giving possible solutions to retain customers (Managerial Calls).

Position: C ustomer Service Representative

J une 12, 2006 - January 21, 2007

Job Description: Assist customers over the telephone and give possible solution to

t heir problems with regard to our products and services.

Phi l ippine N at ional Bank

Position: S tudent T rainee

June 2005 – December 2005

Job Description:

• Attempt to resolve issues and problems with customer’s accounts.

• Init iate and open new bank accounts.

• Explain, advice on and promote bank products and services to customers.

• Perform services for customers such as ordering bank cards and checks.

E DUCAT IO N:

2002-2006 Foundation University, Dumaguete City Philippines

Bachelor of Science Major in Banking and Finance

SK I LSS:

• Motivated self-starter with a strong desire to learn .

• Excellent communication and multi-tasking skills developed from previous

experiences.

• Excellent leadership skills, with the ability to take necessary actions in tasks

w hen required .

• Professional appearance, atti tude and demeanor.

• Basic knowledge of PC and computer software.

• Admirable work ethic.

• Good in mathematical computation.

C HARACTER REFERENCE:

Available upon request.

Contact this candidate