Program Manager
Resume:
********@*********.***
QUALIFICATIONS PROFILE
Highly talented and accomplished professional, powered with broad-based experience in project management and program management. Offer equally strong qualifications in developing and implementing effective strategies to optimize business processes, elevate efficiency, and improve quality while significantly reducing cost. Demonstrate keen expertise in delivering simultaneous, large-scale, mission-critical projects within the constraints of scope, quality, time, and cost. Leverage out-of-the box thinking and hands-on management skills; expert at leading, motivating, and coordinating technical teams to provide innovative software messaging solutions and ensure total customer satisfaction. Enjoy challenges, possess keen eye for detail, and extremely able to multitask in fiercely competitive, multi-platform, and fast-paced environment.
CORE STRENGTHS
- Project Management Office (PMO) Organization - RAN Cellsite Rollout Program Administration
- Technical Support and Troubleshooting - Continuous Performance and Process Improvement
- Leadership, Training, and Team Building - Budget Control and Implementation
- Time Management and Prioritization - Quality Assurance and Regulatory Compliance
- Strategic and Tactical Planning - Conflict Resolution and Decision-Making
PROFESSIONAL EXPERIENCE
Confidential - ATLANTA, GA, USA
A United Kingdom-based leader in mobile messaging solutions
Project Manager May 2007–Present
Display unsurpassed management expertise in handling the entire project life cycle from planning stages through execution, monitoring, and closure. Oversee the completion of statement of work documents, project plans, and effort estimates for the pre-sales team. Assume full responsibilities in ordering hardware and third party software and services. Demonstrate proficiency in utilizing Microsoft Project to organize project schedules, as well as with PMTracker system for in-house project management system. Carry out internal and external project reporting, progress and performance on cost including quality. Supervise daily activities of the Project Team to develop their competencies and achieve their maximum level of potential.
Significant Accomplishments:
- Led all initiatives to complete the messaging solution delivery projects in a highly dynamic environments for Tier 1 customers such as AT&T and Sprint
- Recognized as a liaison with the customer’s Project Team on project progress and deliverables, as well as with support and R&D organizations in Europe to ensure on time delivery of planned software and bug fixes
- Set strategic direction in the design, implementation, and maintenance of an in-house project management reporting system using Microsoft Access and SQL serve to generate financial, quality, and status reports
LGR - ATLANTA, GA, USA
A company that provides business intelligence tools to wireless carriers that analyze their CDR data for the purpose of improving network planning and optimization processes
General Manager Oct 2005–Mar 2007
Spearheaded and mentored a team of 6-8 employees, while attending to key tasks of arranging work schedules; delegating specific duties; and conducting performance evaluation to determine development and areas of improvement. Determined staffing requirements: interviewed, recruited, and hired employees to optimize operational efficiency. Fulfilled various office administrative duties from ordering office supplies to paying bills. Maintained frequent interaction with the product development team to ensure customer’s total satisfaction.
Significant Accomplishments:
- Optimized team’s efficiency and overall performance, leading to drastic improvement in the company’s bottom line while meeting the customer’s expectations
- Planned and coordinated weekly meetings with the project sponsor at AT&T
- Built and cultivated long-term quality relationship with the customers and with key vendors such as HP and Oracle by addressing their concerns in a timely manner
MTN SOUTH AFRICA - JOHANNESBURG, SOUTH AFRICA
A wireless GSM and UMTS carrier with operations in many countries through Africa and the Middle East
National Manager, Radio Network Planning Apr 1998–Sep 2005
Expertly managed a program of to up to 1200 site builds, while concurrently handling site upgrade projects annually. Presided over the radio equipment forecasting and ordering while managing a BTS swap program. Utilized strong negotiation skills in dealing with hardware and site build vendors. Verified all quotations and site build-related requisitions. Took full management accountability for the network planning activities of RAN Engineering Team of seven regional teams consisting of 20530 engineers. Applied dynamic leadership talents to the team of four people, responsible for handling program management, site build quotations, and project workflow administration. Demonstrated in-depth knowledge of latest developments and technology. Completed reports and statistics on radio network quality, budget, and project progress.
Significant Accomplishments:
- Played a vital role in creating, maintaining, and implementing a rolling three-year plan for MTN’s cell site build out, which would be supportive of the board’s strategic objectives (including ROI) and network KPI levels
- Appointed as the budget holder for national radio network rollout, amounting to $50M to $60M annually
- Consistently maintained the site build cost for a period of six-year from 1998 to 2004
- Initiated the development of detailed costing models for various site build categories that tracked all materials from aviation lights, to brackets and equipment shelters
- Exemplified remarkable negotiation skills to achieve reasonable prices on materials and services
- Improved site selection techniques, increased the use of RF equipment functionality, re-utilized older radio equipment, and leveraged the use of existing infrastructure
- Served as an integral member of the core team, responsible for the design and deployment of the 1st phase of MTN’s 3G network
- Directed and coordinated the seamless deployment of picocells and DAS systems into MTN’s network
- Rendered high level of assistance in the design and test of an in-house project workflow administration system for the cell site build program
- Conceptualized and implemented a cost effective technology renewal strategy
- Gained comprehensive understanding of the cell site build process from tower foundation to antenna installation and positioning
- Collaboratively worked with the following team to achieve solid bottom line results and optimize efficiency:
- Implementation Team to reduce costs through innovative site design, choice of materials and technology, selection of alternative vendors, and others; as well as to monitor site build vendor performance and quality issues
- Site Acquisition Team on environmental impact assessments, and problems with zoning issues, aesthetics, and others
- Customer Services Team and regional network managers in order to ensure that feedback from strategic customers was used to inform and develop the build-out strategy
EDUCATION and CREDENTIALS
BACHELOR OF SCIENCE IN ELECTRICAL ENGINEERING
- University of the Witwatersrand, Gauteng, South Africa
CERTIFICATE IN PROJECT MANAGEMENT
- University of Pretoria, Gauteng, South Africa
Project Management Professional (PMP) Certification
TECHNICAL PROFICIENCY
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, and Visio) Microsoft Project Microsoft Lync
BMC Remedy SQL Server and Oracle Database Design SharePoint Cisco WebEx
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