Customer Service Management

A visionary pro-active team builder and sharp trouble shooter actively

seeking the position of a

- Business Development Analyst -

within an industry that prizes an accomplished and integrity-driven

professional...Skilled in management, marketing, relationship building,

project management, customer service, and business analytics.

. Accomplished and results driven professional skilled in customer relation

building, believes strongly in getting to know the diverse and unique

needs and expectations of customers to maximize and exceed prescribed set

goals. Proven ability to consistently maintain established relationships

with business professionals through corporate change, economic

volatility, and competitive markets. Impeccable record of producing

successful conceptualizations and presentations for local suppliers,

business groups, companies, and the general public. Focused on value

added quality services and solutions.

. Recognized strong interpersonal and communication skills coupled with

vision and superb negotiating abilities. Astute business acumen; praised

for skillfully managing human and financial resources, eliminating

conflict through artful resolution. Established history in strategic

forecasting and planning; able to multi-task and orchestrate complex

projects and exceed corporate objectives. Excellent organizational skills

with a strong attention to detail. Excellent written and verbal

communication skills. Able to accurately estimate and calculate the

proper usage of time and materials. Strong emphasis on planning,

forecasting, job costing, flexibility, calculating and arriving at profit

or loss, and implementing methods and procedures to insure Company goals

and profit.

Core Qualifications

Creativity and Innovation Problem Solving

Conflict Management Strategic Planning

Accountability Crisis Management/Resolution

Customer Service Financial Management

Maintaining Relationships Multilingual

Negotiation Advanced Microsoft

Excel

Career Overview

RE SOLUTIONS - NEW G RE LTD., Tel Aviv, Israel May 2012- March

2013

Account Executive

RE Solutions is the largest reinsurance broking firm located in Israel,

established in 2007.

The company benefits from exclusive representation agreements with Guy

Carpenter for treaty business, analytics, modeling etc. and with JLT

(Jardine Lloyds Thompson) for facultative business.

Notable achievements:

. Placed, managed & maintained Reinsurance Facultative policies for

various insurance companies via London brokers and some directly.

. Was responsible for about 40 projects at any given time with a

cost range from $40M to $250M each.

. Handled facultative & treaty claims

. Examined claim reports received from various insurances company,

verified that all information was accurate and complied with all

reports and contracts.

. Forwarded claims reports to appropriate reinsurers/brokers.

. Managed and tracked claims to insure that they met specific

guidelines and maintained them in an efficient, detailed, and

organized manner.

. Performed statistical analysis in preparation for the renewal of

treaty policies.

. Aggregated, prepared, compared and forecasted all financial

data.

. Calculated & analyzed significant amounts of statistical data

and presented analysis to various customers, providing an added

value and increasing the company's renewal rate.

. Examined wordings for reinsurance treaties.

. Compared verbiage of contracts to insure accuracy and

thoroughness.

. Prepared quarterly statistical insurance presentations.

. Developed and maintained strong market and profitable client

relationships, in accordance with company policies.

. Collaborated with software engineers and created a more efficient

financial reporting system

. Handled account payables & receivables.

BANK MIZRAHI-TEFAHOT - Accounting & Finance Division, Nov 2011 - Mar

Ramat-Gan, Israel 2012

Temporary Economist Substitute

Notable achievements:

. Implemented new financial reporting software

. Actualized the department's needs of new software which lowered

costs and raised revenue.

. Compared financial reports generated by new software to verify

compatibility with previous software reporting.

. Assisted in the annual Directorate Report and annual Financial Audit

Report

. Attended meetings with outside law firms and Bank Vice

Presidents to insure integrity and full transparency to meet the

Government's financial reporting requirements.

. Oversaw written material and self- managed tasks to ensure they

met their deadlines.

. Calculated, analyzed, and audited significant amounts of data in

accordance with company policies and procedures.

GO BULLS, Sunnyvale, CA Sep 2009 - Jul

2011

Finance and Marketing Associate

Notable achievements:

. Prepared and analyzed financial reports in support of business needs

to ensure accurate and timely reporting

o Was responsible for month-end close activities & all related

deadlines pertaining to preparation of financial statements.

o Prepared financial and project management reports.

o Reviewed accounts payable, accounts receivable and payroll.

. Planned & established workshops.

. Implemented strategic budgeting and forecasting.

. Through persistence and proven effective marketing, I created a

broader branch of customers for the company, which led to an increase

in sales of 60%.

APPLIED MATERIALS, TF Solar Group, Santa Clara, CA Jun 2009 - Sep

2009

Program Manager Intern

Notable achievements:

. My primary responsibility was to assist, interpret, develop, manage,

implement & upgrade Applied Material's program management processes

(PLC) software, which is used for all projects.

o Assisted in the development, review, assessment, and maintenance

of PLC policies, processes, and requirements

o Reviewed, summarized, and disseminated PLC guidance, policies,

procedures, and direction.

o Met with various experts in order to evaluate and assess the

quality and effectiveness of the stage/procedure.

o Presented a summary presentation which advised of the necessary

actions that needed to take place for each stage.

. Tracked, supervised and published reports on the status of action

items.

. Provided administrative support for engineering program management.

. Assisted in managing executive program reviews.

. Helped develop and implement processes and procedures to increase the

team's efficiency.

Education

Master of Business Administration - Minor in Marketing 2011-2012

College of Management - Rishon Le'tzion, Israel

. Completed 1 year of the 2 year program

Bachelor of Arts - Economics 2006-2010

University of California, Davis - Davis, CA

Keywords: Accelerated, accomplished, achieved, adapted, adhered,

administered, adopted, affected, allocated, appointed, assembled, assessed,

B2B, bargained, budgeted, built, calculated, capitalized, captured,

challenged, charted, circulated, closed, cold, called, constructed,

consulted, contracted, controlled, cultivated, deferred, defined,

delegated, delivered, demonstrated, delivered, directed, displayed,

distinguished, diversified, divested, documented, doubled, earned, eased,

effected, eliminated, enabled, encouraged, endorsed, established,

evaluated, facilitated, fielded, figured, focused, formed, formulated,

functioned, gained, gathered, gauged, generated, handled, hosted,

implemented, improved, influenced, inspired, installed, instituted,

insured, invested, joined, launched, lectured, lobbied, managed, marketed,

maximized, modeled, negotiated, nurtured, obtained, opened, operated,

ordered, organized, paid, patterned, pinpointed placed, presented,

prevented, probed, produced, profiled, prioritized, promoted, projected,

quantified, reacted, received, rectified, remedied, researched, resolved,

restructured, salvaged, scheduled, secured, serviced, shaped, solved,

simplified, staffed, strategized, structured, solved, staffed, supervised,

supplied, taught, tested, trained, transformed, tripled, undertook, united,

upgraded, utilized, valued, verified, welcomed, won.

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