Customer Service Representative

Cedric C. Benton 469-***-****

**** ****** ***** ******, ** 75241 *********@*****.***

Objective

To obtain a full time entry level position as a HVAC technician, where I can utilize my skills learned to achieve

company goals.

Professional Profile

Certified HVAC universal technician as of February 2013. Over 15 years of experience in directing complex logistic

functions and supply management. Proficient in a variety of logistics and supply management software. Experienced in

coordinating tasks to ensure rapid accurate delivery of equipment and materials. Proficient in reviewing invoices and

shipping manifests to ensure full compliance with local customs and international regulations. Created standard

operating procedures for multimillion dollar projects. Proven track record in maximizing resources while eliminating

inefficiencies. Expert in controlling inventory and received multiple awards for 100% accountability.

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Distribution Management Training and Leadership

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Inventory Control Processes Transportation and Material Handling

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Vendor and Staff Relations Standard/Procedure Compliance

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Secret Security Clearance HAZMAT Certificate

Professional Experience

Adecco Staffing / LifeSynch Irving, TX

Customer Service Representative July 2012 - Present

Answers a high volume of customer inquiries via telephone regarding mental health issues. Assist patients

with locating mental health counselors, psychologist, psychiatrists and therapists within the Humana

network. Discuss mental health claims with providers and members including Medicare and Medicaid

payments, denials, CPT codes and diagnosis. Creates pre- authorizations for patients and providers. Place

crisis calls to 911 personnel for distressed patients.

United States Army Reserve 396TH Military Police Detachment Denver, CO

Supply Sergeant July 2009 July 2012

Provided guidance to lower grade personnel; assisted and advised Supply Officer and Commander.

Mentored, managed, counseled and evaluated Soldiers. Directed supply personnel in establishing supply

and inventory control management functions. Maintained property under standard property book system

(SPBS). Reviewed daily and monthly supply records. Coordinated shipment of equipment and food.

Reconciled government issued credit cards and fuel cards monthly. Purchased food monthly for battalion

and unit level. Fulfilled local and international purchase request. Negotiated food service contracts for

government. Ordered supplies and always remained within the operational budget per fiscal year.

CorpHealth / LifeSynch Ft. Worth, TX

Customer Service Representative February 2007- May 2009

Answers a high volume of customer inquiries via telephone regarding mental health issues. Assist patients

with locating mental health counselors, psychologist, psychiatrists and therapists within the Humana

network. Discuss mental health claims with providers and members including Medicare and Medicaid

payments, denials, CPT codes and diagnosis.

Cedric C. Benton 469-***-****

6622 Maxine Drive Dallas, TX 75241 *********@*****.***

United States Army Reserve 345TH Combat Support Hospital Al-Asad, Iraq

Supply Sergeant April 2008- June 2009

Supervised, counseled and evaluated Soldiers; assisted and advised Supply Officer and Commander.

Directed supply personnel in establishing supply and inventory control management functions. Maintained

property under standard property book system (SPBS). Reviewed daily and monthly records of issues of

petroleum products and operating supplies. Provided technical assistance to equipment records and parts

specialist.

United States Army Reserve 94TH Combat Support Hospital Seagoville, TX

November 2005- March 2008

Supply Sergeant

Provided technical guidance to lower grade personnel. Inspected completed work for accuracy and

compliance with established logistics procedures. Reviewed and annotated changes to unit material

condition status report. Posted transactions to organizational and installation property books and

supporting transaction files. Determined method of obtaining relief from responsibility for lost, damaged

and destroyed supply items.

Education

US Army Ordnance School Ft. Lee VA

Refrigerant Recovery/ Recycle Qualification (Certification) Feb 2013

US Army Ordnance School Ft. Lee VA

Universal Technician (Certification) Feb 2013

Dallas County Community Colleges Dallas, TX

General Studies

North Texas Professional Career Institute Dallas, TX

Billing and Coding Certificate March 2004

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