Customer Service Administrative Assistant

Z. Jewel Davis

**** ******* ****.

Charlotte, N.C. 28269

704-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Over 5+ years of Administrative professional experience, which helps me

multi task so I can think outside the box about being a terrific people

person, ability to prioritize and manage time in fast-paced, dynamic

environments. Dedicated to organization and efficiency and increased

productivity. Meticulous attention to detail ensuring 100% accuracy and

compliant files, invoices, remittance forms and correspondence.

Professional, courteous verbal/written communication leading to strong

client and team relationships. Fast learner who has initiative and is

always looking to take on new tasks and challenges. Proficient in Microsoft

Office, Word, Outlook and Excel.

CERTIFICATIONS

National Retail Customer Service Professional Certification

EDUCATION:

Associates in Applied Science in Paralegal Technology (2013)

Central Piedmont Community College

EXPERIENCE

Family Dollar Stores, Inc. Charlotte, N.C.

Feb 2011 - Oct 2011

Technical Help Desk Analyst (contractor)

. Troubleshoot problems and advise on the appropriate action

. Respond to requests for technical assistance

. Diagnose and resolve technical hardware and software issues

. Research questions using available information resources

. Log all help desk interactions

. Identify and escalate situations requiring urgent attention

. Track and route problems and requests and document resolutions

. Proficient in Magic ticketing system

. Specialize in First Call Resolution

. Utilize Sharepoint system

St. Francis of Charlotte, Inc. Charlotte, N.C.

2008 - 2009

Administrative Assistant

. Responsible for answering multiple phone lines and

greeting clients at the front desk of a busy

healthcare office

. Faxed, copied, filed and typed documents, memos and

forms

. Increased efficiency by assisting to reorganize

office operations and creating standardized filing

system

. Ordered and purchased office supplies

. Organized client contact information which improved

quality of customer service and communications

. Provided customer service and interacted with diverse

population of clients

. Performed data processing and oversaw multiple

invoices, correspondences and mail distribution

McWilliams Center for Counseling Charlotte, N.C.

2006 - 2008

Medical Billing Specialist/ Medical Records

. Billed insurance claims to Medicaid

. Enforced processes that ensured 100% compliance

with billing and documentation procedural audits

. Faxed, copied, filed and typed documents

. Maintained production above quota

. Performed data processing and oversaw all

remittance forms, correspondence, filing and mail

distribution

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