Human Resources Customer Service
Resume:
William H. Todd
Roseville, CA 95747
**********@*****.***
March 14, 2013
Hiring Manager,
I have a diverse background in Recruiting and Aviation that can be used to meet your company's
immediate and long-term needs. With the unique perspective of a Recruiter, I am a versatile and
analytical thinker with strong interpersonal skills. I also have extensive experience in working
successfully with Integrated Avionics systems to include In-shop and aircraft environments
With several years of experience in both avionics and resourcing personnel I am confident I will make
a significant contribution at your firm. What makes me different from other applicants?
• I am self-motivated and dependable
• Have demonstrated poise and confidence while speaking and presenting
• Easily establish excellent rapport with others
• Quickly identify needs and problems, and then provide solutions
• Understands the industry and people company will interact with at all levels
I believe my background provides the skills you require for this position. I would welcome the
opportunity for a personal interview to further discuss my qualifications.
Sincerely,
William Todd
Enclosure:
Resume
Reference
William H. Todd
2158 Goodstone Way, Roseville, CA 95747
**********@*****.***
Objective: Seeking a position in Recruiting, Sales and/or HR Environment
Security Clearance: Active U.S. government “SECRET” security clearance, Exp 2016
SUMMARY OF HUMAN RESOURCES QUALIFICATION
Multi Talented Recruiter with professional sales training and experience
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Superior performance at all levels; adaptable to any environment
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Strong work ethic, attention to detail and ability to work unsupervised
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Able to meet deadlines in high stress environments; trusted advisor to all
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USAF Senior Non Commissioned Officer; able to lead and direct projects
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Holds professional certifications in Aviation and Sales profession
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HUMAN RESOURCES EXPERIENCE
Human Resources
Conducts and Implements recruiting programs and develops lead generation
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Uses scheduling programs to enable timely follow up with prospective clients
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Prepares case files on personnel from interview stage to employment actions
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Interviews prospective clients face to face determine needs and facilitates direct placement
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Uses global systems to interact and input data on sourced leads and tracking
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Educates customers on Benefit, Compensation and Incentive packages
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Excellent computer skills in MS office PC and MAC environments
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Comfortable with cold call techniques and prepared contact list
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Familiar with general File plan and disposition concepts
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Employer Relations
Community advocate; coordinate and run exhibits, fairs, parades, centennials, and sporting events
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as ambassador of company core values with employees
Coaches personnel on policy and regulation compliance
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Prepares job appraisals; takes appropriate recognition or corrective actions
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Coordinated Award and Merit program at national level
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Develop and utilize new hire orientation programs and exit strategies
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Advises personnel on EOE, Harassment and labor issues; Takes corrective action
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Manager
Supervises recruiting and technical activities. Develops and maintains situational needs and goals
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in order to prioritize task and objectives.
Liaison to partnering agencies to ensure smooth hand off of out sourced needs and services
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William Todd Human Resources Resume 2
Interprets regulatory guidance to comply with local, state and federal guidelines
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Creates and revises job descriptions, vacancy reports and manning reports
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Mentors peers and new personnel improving productivity and morale
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Customer Service
Identifies customer needs through professional interview techniques to determine proper
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placement and abilities and align with organizations vacancies
Determines employee classification and restrictions through review of HIPPA, Financial and
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Background checks while maintaining privacy
Assist customers and employees with problem resolution; superior listening skills
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Creates customer feedback programs to assure satisfactory service
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Counselor; viewed as confidant in large groups with diverse backgrounds and age
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Marketing and Advertising
Conducts marketing research and builds reports to advise leadership
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Develops publicity and community relations programs and accompanies groups in special events
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such as state, local and municipal ceremonies
Writes copy and edits simple news stories and photographs captions.
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Distributes advertising and publicity materials targeting specified markets
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Meets with media outlets to arrange or solicit opportunities to promote company
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Able to project and work within assigned and amended fiscal budget
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Employs social media into an “outside the box” reach tool
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Plans and directs sales promotional projects using media such as direct mail, press, radio, and
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television presentations
FORMAL EDUCATION
Bachelor of Science, Professional Aeronautics, Embry Riddle Aeronautical University, FL, 2010.
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Minor in Safety.
Associate’s Degree, Human Resource Management, CCAF, AL, 2004
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Associate’s Degree, Avionics Systems Technology, CCAF, AL, 1998
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Pursuing Masters of Science and Leadership, Embry Riddle
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AVIONICS AND PROFESSIONAL SAFETY CERTIFICATION
Professional Selling System, Achieve Global
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IMPACT Selling System, The Brooks Group
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FCC License. Elements 1, 3 and 8
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Leadership School and NCO Academy
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Safety Certificate, Embry Riddle Aeronautical University, CA, 2010
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PROFESSIONAL WORK HISTORY
United States Air Force Jun 1993 – Jul 2013
William Todd Human Resources Resume 3
Travis AFB, CA Air National Guard In Service Recruiter Jan 2010 – Present
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Moffett FAF, CA Air National Guard Recruiter Apr 2007 – Dec 2010
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McChord AFB, WA Avionics Aircraft Technician Jan 2006 – Mar 2007
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Fair Oaks, CA Air Force Recruiter Dec 2002 – Dec 2005
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Travis AFB, CA Avionics Aircraft Technician Jul 2000 – Nov 2002
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Keesler AFB, MS Military Training Leader Jul 1997 – Jun 2000
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Keesler AFB, MS Avionics Repair Technician Nov 1996 – Jun 1997
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RAF Mildenhall, UK Avionics Repair Technician Jun 1996 – Nov 1996
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Charleston AFB, SC Avionics Repair Technician Jun 1993 – May 1996
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Professional References
Elaine Samborski, SMSgt, CA ANG
Superintendent, CA Air National Guard Recruiting
9800 Goethe Rd, Sacramento, CA 95671
******.*.*********.***@****.***
Becky Reddehase, MSgt, CA ANG
Recruiting & Retention NCO, CA Air National Guard
1684 Blue Beaver Way, Roseville, CA 95747
*******.*********@*****.**.***
Michael Vargas, MSgt, CA ANG
William Todd Human Resources Resume 4
Recruiting Office Supervisor, CA Air National Guard
284 Moffett Blvd, Mountain View, CA 94043
*******.******@***.**.***
William Todd Human Resources Resume 5
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