Manager Customer Service
Resume:
Theresa Lamina
**** ******* ******, ********, **
(T) 215-***-**** (C) 267-***-**** (E)***********@*****.***
Summary: Professional Manager with experience in casual restaurants, long term care
and continuing care retirement food service looking to join a dynamic organization where
I can share my zeal for service, my superior customer service skills, my talent in training
and developing employees and my leadership skills to enhance a successful food
program.
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Highlights
BS In Nutrition and Dietetics Quantity Cooking Experience
Certified Dietary Manager Catering Experience
Certified Food Protection Professional Nutritional Charting
Kosher Food Experience Proficient in Microsoft Office
Serv Safe Certification Diet Office management
Relevant Experinece
Dining Services Director
2012 Golden Living Center Rosemont, Pa Dining Services Director
Managed dietary operations for a 76 bed skilled nursing facility. Performed nutritional
charting duties for all residents with oversight by off-site dietitian. Purchased food and
supplies while meeting budgetary targets. Recruited, hired, trained and disciplined union
employees. Performed cooking duties as needed. Member of interdisciplinary team that
met daily to review critical incidents, update care plans and maintain the integrity of the
medical record. Successfully managed tray free noon meal.
03/2004 - 12/2010 Abramson Center for Jewish Life North Wales, PA
Resident Services Manager
Primary Dining Services liaison for residents and staff of 325- bed kosher residence that
included nursing care, assisted living and a day care program. Managed diet office and
successfully introduced an upgraded selective meal preference system that resulting in
improved production data and increased customer satisfaction. Performed nutritional
charting for 54 residents. Served in rotation as opening, closing and sole weekend
manager. Managed meal assembly and presentation of food in nursing home and
oversight of presentation and service in assisted living. Assisted with cash handling and
banking tasks for retail food outlets. Served as leader of department Safety Committee.
Frequent catering of large and small events for internal and external clients.
0112003 - 03/2004 ACTS Retirement Communities Southampton, PA
Nutrition Care Manager
Served as opening manager for kitchen of large CCRC . Oversight of tray assembly and
presentation for nursing home service and presentation in assisted living dining rooms.
Direct nutritional charting for 60 residents. Served simultaneously as Dining Room
Manager for sister facility in Lansdale,Pa... Scheduled and directed serving staff;
maintained rental supply of linens and uniforms. Primary Customer Service
representative in dining room and oversight of retail outlet. Frequent involvement in
planning of daily and special events menus. Frequent catering for internal clients.
10/1990 - 10/2003 Attleboro Nursing & Rehabilitation Langhorme, PA
Dining Services Director
Served in multiple positions during tenure- prep-cook, cook, Dietetic Technician and
Food Service Director for the final four years. Directed the planning, supervision and
overall kitchen operation of a long-term care dining service. Complied with Federal, State
and Local regulations in a cost-effective manner. Hired, disciplined, trained and
developed employees. Built strong relations with residents, families, department heads
and medical staff to meet resident needs. Frequent planning and execution of catering
events for internal and external customers. Participated with other FSD on cycle menu
formulation.
Education
1998 Immaculata University, Immaculata University, PA, United States
BS Nutrition and Dietetics
1993 Bucks County Community College, Newtown, PA, United States
AS Dietetic Technician- includes 450 hour supervised clinical practice internship
Professional
Member of Association of Nutrition and Food Professionals
Certified Dietary Manager, Certified Food Protection Professional
Serv Safe Certified
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