Technical Support Pvt Ltd

CURRICULUM VITAE

CURRICULUM

Sujatha

Phone:779-***-****

E-mail: *********@*****.***

CAREER SUMMARY

Quest to work in real professional atmosphere where creative, challenging, and innovative

culture of work is carry out providing scope for widening the spectrum of my knowledge

and to secure a challenging position where I can effectively contribute my skills.

Work Experience

Company: TATA Business Support service, Hyderabad.

Designation: Assistant Team Leader.

Duration: January 2008 to March 2010.

Job responsibilities:

1. Job involves monitor and manage team.

2. Handling the inbound and outbound calls for any technical related quires for the

second level.

3. Mentoring and Handholding the certified trainees for till the time they are well

versed with the live floor situation.

4. Content developing for Induction Batches & Refresher’s based on TNI from quality.

5. Conducting refresher-training programs in absence of mainstream training on

monthly basis.

6. Generating performance reports for daily, weekly and monthly.

7. Coordinating with Quality team to check the performance to conduct refresh training

on quality parameters.

8. Part of hiring process.

Company: TATA Business support services, Hyderabad.

Designation: Customer Relationship officer.

Duration: January 2008 to March 2010.

Job responsibilities:

1. Making the inbound calls and taking the outbound calls.

2. Providing online technical support like configuration and troubleshooting DSL

connection.

3. Analyzing connectivity issue, system problems, DSL errors, and providing first time

resolution.

4. Intimating the last date for the payment of the services.

Company: HINDUJA GLOBAL SOLUTIONS (H T M T), Hyderabad.

Designation: Customer Relationship officer.

Duration: March 2007 to January 2008.

Job responsibilities:

1. Providing online Technical support like configuration and troubleshooting DSL

connection.

2. Analyzing connectivity issue, system problems, DSL errors and providing first time

resolution.

Company: Pindar services pvt ltd, Hyderabad.

Designation: Customer Relationship Officer

Duration: August 2005 to March 2007.

Job responsibilities:

1. Creating & developing the ads on web pages.

2. Adds like Menus, Full page, Half page, Quarter page according to the customer

choice.

3. Modifications & alignment will also be done.

ACADEMIC QUALIFICATIONS:

• Bachelor of Commerce (B Com) from Osmania University, Hyderabad.

• Intermediate (C E C) ISO Jr. College, Hyderabad.

Technical Skills:

1. Tally : ERP 9, VAT, Central Excise Duty, Income Tax Returns.

2. Office automation : Ms-word, MS-Excel, Ms-power point.

3. Operating Skills : windows 98/XP/win.2000.

Attributes:

• Hard working and strives to give my best shot to my job responsibilities.

• Compatible and can maintain my cool nature.

• Flexible to work in night shifts.

Personal Details:

Date of Birth : 31 March1984

Nationality : Indian

Language Known : English, Hindi & Telugu

Hobbies : Gardening, Playing Indoor Games

Marital status : Married

I hereby declare that all the information is true to best of my knowledge and I would render

my service to the best satisfaction of my Employer.

Place: HYDERABAD

Date:

(SUJATHA)

Contact this candidate