Human Resource Management

PROFESSIONAL EXPERIENCE

Centerplate, San Francisco, CA

Human Resources Manager 2007-2011

Served as labor/employee advisor on issues related to management/employee/union inquiries, contract administration, and dispute resolution

Responsible for full-cycle human resource processes including recruitment, selection, onboarding, training, staffing, discipline and termination

Managed and conducted annual customer service/performance/safety training employees and non-profit volunteers

Ensured human resource practices were compliant with state/federal regulatory and legal requirements, company standards and values

Investigated employee complaints in accordance with company, local, and federal regulations

Represented organization at personnel-related administrative hearings

Promoted safe work activities by conducting safety audits which resulted in a reduction in workplace injuries and Workers Compensation insurance premiums

The Determinations Group, San Pablo, CA

Founder/Consultant 2005-2007

Managed and delivered diverse projects for business clients

Prepared responses to requests for proposals for clients

Service Employees International Union Local 616, Oakland, CA

Administrative Services Director 2001-2004

Managed personnel recruitment efforts

Coordinated new employee relocation and reviewed relocation expenses

Performed benefits administration; including medical, dental, COBRA, Workers Compensation, and the 403(b) retirement plan

Ensured compliance with FMLA, ADA, HIPPA, and other state and federal laws

Administered and developed policies and procedures to ensure best practices

Responsible for interpretation and application of labor standards

Partnered with the Alameda County Auditor’s office to initiate electronic funds transfer process for membership dues

Successfully pioneered the formation of a monthly peer discussion group

International Brotherhood of Teamsters Local 921, San Francisco, CA

Office Manager 1998-2001

Directed daily office operations including procurement, finance, and affiliate relations

Provided primary support to Secretary-Treasurer and Executive Board

Prepared staff reports and financial statements to meet reporting requirements

Performed human resource generalist duties

Supervised member-volunteer special projects

VOLUNTEER WORK

Taproot Foundation, San Francisco, CA

Pro Bono Consultant 2012-present

Superior Court of California, Richmond, CA

Small Claims Mediator 2005-2007

EDUCATION/TRAINING/CERTIFICATIONS

Human Resource Management Executive Certificate, CSU East Bay, Hayward, CA Spring 2013

Alternative Dispute Resolution, Congress of Neutrals, Concord, CA

Disability Employment Awareness Conference and Training-Alameda County, Oakland, CA

10-Hr. Occupational Safety and Health Administration, Richmond, CA

Master of Arts, Mass Communication, University of Florida, Gainesville, FL

Bachelor of Arts, Rhetoric & Communication, State University of New York, Albany, NY

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