Customer Service Engineer

Colleen Keogh

********@*******.***

206-***-****

Key Qualification

• Network and electronics specialist trained in design, implementation and support of networks, DNS,

DHCP, and Active Directory. Additional experience includes module and system level troubleshooting,

medical & laboratory equipment service, and excellent problem solving skills.

Summary of Qualifications:

• 10 years experience in an analytical capacity installing, repairing and improving network communications

• Trained on the latest advances in Computer Services and Network Security IPV6

• Excellent track record diagnosing networked equipment failure and following with corrective action in

Help Desk environment

• Consultant to field service personnel assisting engineers with troubleshooting wireless networks and data

management interfaces on medical equipment

• Documented design improvement, authored Engineering Change Orders

• Install, analyze, and service network robotic medical laboratory systems

• Approval for Commercialization Committee Technical Liaison: Spectrophotometry

• Diagnose network equipment failure, develop corrective action and document service action

Personal

• Approachable

• Customer Service Driven

• Effective Communicator

• Professional

• Resourceful: Ability to research, devise procedures, implement and train on new protocols and hardware

• Writer: Documented design improvement, authored Engineering Change Orders

• Extensive art training in varied media: Oils, charcoals, inks, caricature, sculpture, ceramics, drafting,

8mm animation, photography; lifelong learning + Cornish Inst.

• Prior confidential clearance as defense contract employee

• Emergency Response team member (American Red Cross disaster recovery team)

Software Skills

C# SQL HTML Unix/Linux

FTP HTML Bitlocker File Sharing

Win 7 Server 2008 PowerShell Lotus Notes

Telnet Active Directory SharePoint Network Utilities

MS Access AirLink IP camera Clarify/BAAN Cisco Server 2500

Education

• 2013 SQL Database Administration, Bellevue College

• 2010 AAS Computer Security and Network Technician, LWTC

• 2009 CompTIA Network+ certification

• 2009 Certified Computer Services Technician Magna Cum Laude LWTC

• 2006 IPC-A-600, IPC-0A-61 (Component and PCB assembly specs)

• 2004 Chemistry, Lake Washington Technical College, Kirkland WA

• Basics of Supply Chain Management, Caelus, Inc. Spokane, WA

• A.A.S. General Electronics Technology, NSCC, Seattle WA

• Industrial Applications I & II (Electrician), NSCC, Seattle WA

• Management Training Series, North Idaho College, Coeur d'Alene, ID

• Windows Systems Administration, North Idaho College, Coeur d'Alene, ID

Employment History

Technical Support Engineer Zetron Inc., Redmond WA 2010-2012

• Public Safety Monitoring Networks; Telephony, telemetry and radio networking

• Determined if malfunctions were hardware, software, or user related

• PC and peripheral troubleshooting and support

Technical Support Engineer II Bio-Rad Laboratories, Redmond WA 2002-2008

• Utilized excellent communication skills while answering technical questions

• Developed an exemplary track record for customer satisfaction

• PC and peripheral troubleshooting and support, OS deployment, joining domain

• Conducted installations, on site repairs, preventative maintenance, hardware and software upgrades, and

training of equipment used in networked laboratory systems

Additional Experience and Skills

• Knowledge of (lab standards) NCCLS LIS1-A, LIS2-A, HIPAA regulations,

FDA, OSHA and DCAS (defense) specs

• Installation of cardiac monitoring equipment and telemetry networks

• Repair of computer based robotic systems and stand alone instruments supporting Enzyme Linked

Immunosorbent and Immunofluorescent assays

• Technical Writing of Service Bulletins, and Test Procedures

• Research and Clarify reports for FDA audit

• Installation and diagnosis of wireless interfaces, network installation, and repair

• Welding: Ultrasonic, MIG, TIG, oxy acetylene, plasma cutter

• Understanding of Schematics, component identification IPC-A-600, IPC-A-610 certified (circuitry and

PCBs)

Contact this candidate