Technician Active Directory

*****, ******** *****, ***. *****, Houston, Texas. 77083. U.S.A.

CELL PHONE: 713-***-****

E-mail: **********@*****.***

SUNNY WILSON AGBONTAIN

CAREER OVERVIEW:

Desktop support Technician (Analyst), with 9 years experience on system repairs/maintenance, troubleshooting and

installations of computer hardware, software, peripherals and network. Also experience in customer support

(direct/remote) and training for end-users.

EXPERIENCE:

April, 2012 – Till date PCS-CTS, Houston, Texas

Apple Depot Technician

Responsibilities:

• Troubleshooting and repairing of all Apple’s customers laptops sent to depot which includes all M

and K models (Macbook models, Macbook Pro models and Macbook Air models) – all units from

Apple offices, Apple stores, & apple Clients

• Reworking of Apple units (Re-assembling and replacing faulty parts)

• OS restore (Mac OS) of Laptops

• Use of traveler (filemaker Pro) software to convey technician information (report) of repaired

customers’ laptop to Depot, Apple and customer

• Requotes customer’s induced Damage on Laptops for better repair/performance

• Use of Citrix software and GP web (Ticketing) for ordering computer parts from warehouse

• Contacts depot’s call Centre for customers request on troubleshooting when it is needed.

Oct. 2006 – Nov. 2011 Ami Computer Link Services, Delta State, Nigeria

Managing Director/Network Administrator/Desktop Support Technician

Responsibilities:

• Assembled, cloned and upgraded of Desktop systems

• Troubleshoot, repaired and maintained Hardware, software and Operating Systems of Desktops,

Laptops and connecting mobile phones to network.

• Installing, configuring & troubleshooting of software and Operating Systems such as Windows 7, XP,

Vista, 2000, Server 2003/2008, MS Office (2003, 2007, 2010), Exchange server, active directory,

Corel draw, Photoshop, AutoCAD, timer, Ticketing, Nero, Ashampoo, Acrobat readers, Foxit

Phantom, Mozilla Firefox, internet explorer, firewalls, antivirus, anti-malware, anti-spyware,

peripherals (printers and scanners), etc

• Protecting, detecting and removing of viruses, malwares, spywares, worms, Trojans, rootkits, etc

from desktops/laptops

• Planning, designing, installing, configuring, maintain and support of Network infrastructure (LAN &

WAN) and troubleshooting internet connectivity.

• Installing, configuring and maintaining of Server, Cabling (twisted pair cables & RJ-45 &11

connectors), trunks, Switches, Router, printers and printer sharing,

• Installing, configuring, maintaining and monitoring Active directory, DNS, DHCP, VPN, VMware &

TCP/IP

• User account Administration – creating user accounts, adding computers to network, creating local

policies, restrictions, permissions, security, using server, active directory and third party softwares,

etc.

• HDD imaging, Backing up and recovering of data, clean-up and defragmenting HDD,

• Providing technical customer support and training for end-to-end users (on-site and off-site) including

telephone, email and web chat.

• Remote desktop supports using remote support tools like windows remote connection, Remote Server

Administration, Radmin viewer, team viewer, etc

• Installing and configuring of Thin Clients network.

• Sales and supplies of computer systems, Laptops, accessories and peripherals

• Making and innovating entrepreneurial decisions/ideas, assigning duties to staffs, managing resources

and effecting positive change to new technology.

2003 – 2004 Topquest Computers, Delta State. Nigeria.

Computer Technician/AutoCAD Instructor.

Responsibilities:

• Troubleshooting, repairing and maintaining of Hardware, software and Operating Systems of

Desktops

• Installing, configuring & troubleshooting of software and Operating Systems such as Windows XP,

2000, MS Office, Corel draw, AutoCAD, Acrobat readers, internet explorer, antivirus, and Printers.

• Assembling, cloning and upgrading of Desktop systems

• Training AutoCAD Clients on 2D & 3D drawings.

QUALIFICATION:

DeVry University, Houston, Texas

B. Sc in Networking and Communications (in-view) 2012- 2014

National Institute of Information Technology (NIIT), Delta State, Nigeria

Diploma in Network Engineering 2008

CERTIFICATIONS

Microsoft Certified System Administrator (MCSA) 2010

Microsoft Certified Technology Specialist (MCTS) 2010

Microsoft Exchange server 2010

Microsoft Certified Professional (MCP) 2008

PROFESSIONAL TRAININGS:

Apple Technician 2012

Project Management Training (PMI) 2010

Microsoft Certified System Engineer (MCSE) 2008

Microsoft Certified System Adminstrator (MCSA) 2008

Microsoft Certified Technology Specialist (MCTS) 2008

Microsoft Exchange Server 2007 2008

Comptia A+ 2008

Microsoft Certified Professional(MCP) 2007

PROFESSIONAL AFFILIATION:

Microsoft Technologies

NIIT

HOBBIES:

Reading, Traveling, Music, Swimming and Sports.

REFERENCE:

Available on request

Contact this candidate