Customer Service Sales

Kelly R. Johnson

**** ****** ****** **. ******: 678-***-****

Marietta, GA 30008 Email: *************@*****.***

Professional Profile

A Supply Chain professional, with proven excellence in performance; an

established 10 plus years of experience in all aspects of Supply Chain and

Demand Management; Manufacturing, Imports, Retail and Transportation.

Successfully managed accounts in excess of $100 million dollar inventory

plans from forecast planning to store set. Implemented account transition

processes and established best practices using cross functional teams to

help lead the charge, driving errors down by 75%. Accompanied best in class

teams to transform vendor turn time, resulting in a decrease of 7 days by

establishing order days across all store markets.

Professional Experience

The mergis group 04-2011 /

Current

Coca- Cola Refreshments

Supply Planner II- Atlanta, GA

Provide support to the Chattanooga and Baton Rouge Supply Planning teams,

by ensuring all hot fill redistributed product is in stock and within

saleable dates at the warehouse facilities. Partner with the Supply

Planning Manager on all product and raw material requests from other hot

fill Coke plants; as well as request to other plants. First point of

contact for customer service, warehouse and transportation teams for all

CCR hot fill customer product load issues.

. Utilize SAP planning and forecasting modules to ensure timely and

accurate supply planning of all non-plant produced product into the

Chattanooga and Baton Rouge warehouse facilities. Creating optimal loads

at minimal cost.

. Weekly monitoring of two plant location inventories to identify issues

with product shelf life expiration; actively searching for faster

movement to minimize product write offs.

. Participate in weekly calls with the Chattanooga warehouse team and

Transportation to ensure timely resolution of all issues as well as

establishing action plans for future promotional planning and high peek

shipping seasons.

. Liaison between several customer service groups, Chattanooga, Baton

Rouge and the supply planning team, communicating all product stock

issues, product transition plans and discontinuations plans.

. Work closely with other hot fill facilities supply planners; responsible

for approving and completing all product requests as well as initiating

all sourcing request when needed.

. Responsible for all CCR hot-fill product orders; purchase order

adjustments and return delivery processes for the Chattanooga and Baton

Rouge supply planning teams.

. Responsible for establishing and maintaining all SAP system parameters

for redistributed product into the Chattanooga and Baton Rouge warehouse

facility.

Home Depot - retail

01- 2006 / 12- 2010

Central Automated replenishment - Atlanta, GA

Supply Chain Analyst-Domestic- Import

Provide analytical support to product merchants supporting

recommendations for merchandising plans, using current and historical

data; market and trend analysis for timely and flawless rollout

execution. Manage $120 million dollar inventory plans for well over

100,000 store item combinations during regular and seasonal profiles.

. Partner with vendors through a detailed on boarding process to establish

ordering parameters for new items into 2000 stores by using sister item

information coupled with both store volumes and item velocity level

grouping.

. Establish and managed viable relationships with vendors as well as stores

and internal partners to help maintain company sales goals, in-stocks,

safety stocks and turn metrics.

. First point of contact for stores, providing direction and insight on

current store inventories as it relates to store ordering parameters,

store merchandising plans and space constraints.

. Provide operational support for merchants and managers; execute stores

orders, tracking sales of all promotional programs during seasonal and

non seasonal times for future planning.

. Visit stores monthly to understand space planning as it relates to

minimum on hand quantities needed to maximize sales opportunity, minimize

inventory and to build strong store relationships.

. Monitor daily financials, of orders, reconciling with the open to buy

financials to make sure orders are within the plan.

. Managed a $55.1 million dollar import business into 11 US distribution

centers, for hard and soft flooring department with fill rates that

exceeded 98% consecutively for 10 months.

. Partner with merchant to develop and implement buy plans for new stocking

and promotional one time buy items.

. Collaborated with Import operations to ensure timely execution of

purchase orders for highly seasonal merchandise; establishing time lines

and benchmarks to support execution plans.

. Utilized international logistics to help with best shipping options for

extreme demand and late shipping containers

. Developed and implemented monthly ordering strategies for US distribution

centers which maximized container efficiency; reduced out of stocks by

25% and help to maintain fill rates targets.

. Partnered with store replenishment and field associates for everyday

allocation of product flow, as well as crisis management, in areas of

overstocks, shortages and promotional demand.

. Trained and managed 30 users in Logility Forecasting for Inventory

Planning and Replenishment team.

Master foods usa., a mars Inc. company 02- 2001 / 01-

2006

supply chain VMI analyst - Chicago, IL

Provided leadership in supply chain by managing a top domestic

distribution partner with sales plans in excess of $140 million dollars

over two categories, used daily sales data and seasonal profiles to help

establish forecast and future sales plans.

. Utilized IBM Vendor Managed Inventory systems to analyze customers'

perpetual inventories and sales information, including promotional

demand, to generate daily replenishment orders for customer needs.

. Negotiate viable alternatives to demand issues with manufacturing, supply

logistics and customers

. Collaborated with clients on business requirement definition and sales

plans, budget solutions for shortages and/ or overages.

. Delivered customized support by utilizing cross functional teams which

resulted in all goals exceeding expectation in areas of on- time delivery

and fill rates for heavy seasonal categories.

. Designed and analyzed statistical models using current and historical

sales data to establish forecast to help support service level goals.

. Utilized in house reporting for optimal planning decisions concerning

product movement and availability

. Work closely with Demand Manager to monitor inventory and production

schedules, assisting sales team with establishing and maintaining sales

goals, identifying issues and work around alternatives immediately.

. Assumed an integral part in establishing all safety stock levels using

turn frequency as the key component.

Education

1999 Associate of Applied Science in Marketing, Pellissippi State

Technical College, Knoxville, Tennessee

2005 Bachelor of Applied Science in Marketing, American Intercontinental

University, Atlanta, Georgia

2014 MBA, International Business, Strayer University, Atlanta, Georgia

Technical Skills

SAP Planning and Forecasting Modules, APO, SharePoint, Windows 98/2007/XP,

Microsoft Office Suite 2007, 2010 IBM Base Tables, Customer Service Systems

(CSS), Finished Goods Systems (FGS), Logility Forecasting System, DCM

Forecasting System, Micro Strategy Reporting, ProClarity Analytics

Reporting

Personal and Professional references available upon request

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