Customer Service Quality
Resume:
STREET
VINELAND, NEW
JERSEY 08360
JEAN TAYLOR-CARRION
Objective TO OBTAIN EMPLOYMENT IN THE SOCIAL SERVICE FIELD
WHICH WILL ALLOW ME TO UTILIZE MY SKILLS AND
KNOWLEDGE TO ENHANCE THE QUALITY OF LIFE OF THOSE I
SERVE.
2010-2012 Vineland Board of Education
NJ Youth Corps Coordinator
Provided grant writing services, oversaw day to day
operations of counseling, job search, academics,
work search, community service program. Provided
budget & program overview & insight for program
compliance, represented the NJ Youth Corps on local
boards and committees and was responsible for
reporting to funders, ordering of supplies,
networking with other providers and recruitment of
corpsmembers.
2009-2010 Vineland Board of Education
NJ Family Care Facilitator
Provided customer service to individuals and
families residing in Vineland for the purpose of
applying for NJ Family Care, provide information in
reference to assistance available to consumer and
act as a representative to ensure participation.
2008-2009 Kintock Group
Parole Case Manager
Provided quality customer service to consumers on
parole in a residential setting, including case
management, establishing payment plans, group
facilitation, translation, information & referral,
life skills, budget preparation and any other
service needed to assist consumer with advancement
in the program and community.
2003-2006 CASA P.R.A.C. Inc.
Chief Executive Officer
Provided quality service & customer care to
residents of Cumberland County, grant writing,
budget preparation, program creation, established
policies and procedures for customer service.
Responsible for the day to day operations of
non-profit agency. Recruited, trained staff,
responsible for reports, responsible for the
supervision and care of consumers needing
assistance with utilities & rent. This included
gathering and inputting of confidential
information, providing financial assistance from NJ
Shares, and FEMA/CEAS, assisting client with
establishing service, negotiating with utility
company to seek budget/reestablishing of service,
reconnection or transferring of service to other
location.
2001-2003 South Jersey Legal
Services Bridgeton, N.J.
Paralegal
Increased number of reported cases of
discrimination and employment law violations
Assisted with tax grant and outreach efforts to
farm labor camps
Assisted with pilot project for representation of
undocumented individuals
Responsible for intake of clients & participated in
weekly case review
Assisted with ESL classes for citizenship
Provided professional customer service to low
income residents and residents of Cumberland County
and surrounding area.
1998-2001 PASA
Sewell, N.J.
Deputy Director
Expanded domestic violence team from 5 to 20
representatives.
Increased agency revenues for services
Trained staff & hotline call handlers
Responsible for providing customer service to
include admission to shelter & outreach services to
victims including court appearances, accompaniment
to police departments, welfare office, section 8,
SANE exams for rape kit completion, financial
assistance to customers to establish or maintain
utilities as well as completion of applications for
NJ Shares, NJ Family Care, utilization of FEMA/CEAS
program to maintain utilities & provided rental
assistance as well.
Outreached at various satellite offices to provide
domestic violence victims with information,
assistance and counseling.
Responsible for hiring & firing of staff and staff
training & development
Responsible for purchase of supplies, securing
vendors and other duties as deemed necessary
Represented the agency on committees, with press
releases, on the N.J. Battered Women's Coalition
and NJ CASA (Rape Care Coalition)
1995-1998 CASA P.R.A.C. INC. Vineland, N.J.
Executive Director
Expanded grants, and provided top quality customer
service to individuals residing in Cumberland
County
Increased staff from 8 to 16
Developed staff trainings, oversee agency budget,
oversee day-to-day operations, including financial
compliance, payroll, human resources, provision of
services and contract compliance.
Operated various programs for youth, elderly,
Hispanic population, rental assistance, utility
assistance, representative payee program, tutoring,
HIV services, transportation, S.S.I. Pilot project,
Provided a quality of customer service to residents
of Cumberland County in many areas including
negotiating with utility companies for payment
arrangements, establishing accounts, co-payments to
maintain service, and assisting with financial
payments to maintain utility service.
Represented agency in events, conferences and on
many County wide boards
CATHOLIC FAMILY & COMMUNITY SERVICES PATERSON,
N.J.
DIRECTOR OF SENIOR OUTREACH & EMERGENCY SERVICES
Oversee department with staff of 26
Responsible for advocating for elderly to avoid
unnecessary or early institutionalization
Grant preparation
Responsible for preparing reports for funders
Responsible for negotiating with vendors for
financial assistance to clients and provide top
quality customer care/service to all residents of
Passaic County, which included financial
assistance, utility assistance, acting as a liason
between consumer and provider, preparation of
applications on consumers behalf for food stamps,
utilities, housing, health needs, transportation,
information & referral, as well as translation
services.
Education 2007 Almeda University Boise, Idaho
Masters degree Human Services
Member of Alumni Association
2003 Almeda
University Boise, Idaho
- B.A. Major in
Counseling
1974-75 Passaic Co. Community
College Paterson, N.J.
- Course of Studies A.S. in Liberal Arts
Skills H.U.D. Certified Housing Counselor, Certified in
domestic violence, & rape care by N.J. Division on
Women, Immigration training, Trained in elder care,
bi-lingual Spanish & English, Certified Social
Worker, by N.J. Department of Law & Public Safety,
Notary Public, Certified Career Facilitator by the
JOHN HELDRICH Center, Completed American Express
Leadership Training, Completed Office of Victims of
Crime Leadership Training, Various trainings in the
field of gerontology, HIV,
Legal trainings, Cultural Sensitivity, Grant
Writing, Customer Service, Workshops, DYFS
workshops relating the law & contract compliance,
Strategic Planning, Financial Compliance, complete
21 C.EU.'s bi-annually for C.S.W. license such as
ethics, counseling in many areas, and many more
trainings over 35 years of non-profit care
Recognitions include Rosa Parks Community Service
Award 2007
Mexican American Association Community Service
Award 2005
Immigration Award U.S. Catholic Charities 1993
Hogar Crea Community Service Award 2001
Woman of the Year - 2005 Nuestra Comunidad
Newspaper
Northside Multi-Service Center Community Service
1993
Most Outstanding Female Worker 1983 CETA Program
Appointed Commissioner of Recreation 1990-1994 City
of Paterson
Have served on many boards including H.S.A.C. &
Y.S.A.C., WIB, E.O.F., National Senior Housing
Board, National Council of Senior Directors,
Hispanic Directors Association Statewide Board,
Task Force for Collaborative against Child Abuse &
Neglect, Board of Baseball League, Board of
Affirmative Action, Paterson Task Force, Board of
Citizen Band for Community Action, Board Member for
CASA P.R.A.C., Board Member for CASA Program, and
volunteered with Hurricane Hugo and other projects
for collecting funds for hurricane victims in
Puerto Rico with local politicians and community
members in the City of Paterson, N.J.
INTERESTS INCLUDE: music, dance, grant research,
and volunteerism at church, assisting new
organizations develop Certificate of Incorporation,
By-Laws and 501 c 3 application.
References available upon request
Contact this candidate