Customer Service Medical Assistant

CHANDRA JONES

*** ***** *****

Fayetteville, NC *8311

Home - 910-***-****

Cell - 910-***-****

Email: ***********@*****.***

SUMMARY

Successful problem solving and troubleshooting. Excellent communications, interpersonal and organizational skills. Extensive work using MS

Office Word, Excel, Access and PowerPoint. Highly focused and results-oriented in supporting complex, deadline-driven operations, able to identify

goals and priorities and resolve issues in initial stages. Advance knowledge of Canon, Konica Minolta Machines, Xerox, Hewlett Packard, and Oce

printers and copiers.

EDUCATION

State University of New York - Brooklyn Educational Opportunity Center - Brooklyn, NY

- Certificate in Information Processing Technology June 2005

EXPERIENCE

8/11 - 9/12 Burlington Coat Factory Queens, NY

Customer Service Associate

Assist customers with their purchases

Assist customers with their needs in the fitting room

Assist in keeping stock arranged neatly on sales floor of store

7/10 - 2/11 Williams Lea New York, NY

Customer Service Associate

Used the Arrival and Scl Intra Systems to input packages that arrive via Federal Express, UPS or USPS

Assisted clients in finding solutions to their needs as well as address client issues and concerns

Was responsible for all outside courier services, i.e. Federal Express, DHL, UPS, World Courier and U.S. Postal Service

among others

Sorted and distributed mail and courier packages

7/05 - 10/09 Pitney Bowes New York, NY

Customer Service Associate

Provided unmatched service and advice to our clients

Assisted in the finishing process of the reproduction department (binding, cutting, assembling, etc.)

Maintained all logs and reports, via data entry and written logs

Sorted and distributed mail and courier packages

Assisted clients in finding solutions to their needs as well as address client issues and concerns

Was responsible for all outside courier services, i.e. Federal Express, DHL, UPS, World Courier and U.S. Postal Service

among others

Was responsible for tracking the outcome of all messenger services

1/03 - 3/05 Dr. William Chambers, M.D. Office New York, NY

Medical Assistant

Greeted and gathered patient information

Answered phone, scheduled appointments for patients

Collected co-payments for patients and processed insurance information

Maintained all patient medical records and office files

Maintained and purchased all office supplies and equipment

7/99 - 12/03 Target Store College Point, NY

Office Assistant/Switchboard Operator/Customer Service

Scheduled interviews for potential employees

Distributed office mail, copies and filing

Answered all routed incoming calls, overhead pages sales items and notified customers of closing times

Handled daily transactions of money to guarantee customers received correct change

Closed-out registers for the end of the transactions

Logged daily amounts of money that had been used and left in registers

Reconciled checks and travellers checks and put in the daily check box

REFERENCES AVAILABLE UPON REQUEST

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