Sales Customer Service

Richard W. Hamilton

**** ********** ***** ** . *** Harbor, WA 98332 . 206-***-**** .

************@***.***

Senior Sales & Marketing Executive

Increasing Sales & Market Share Execution ? Driving Profitable Growth ?

Knowing the Customer

Recruiting, Motivating, Developing & Leading Top-Producing Sales Teams ?

Exceeding Business Goals

Office Products & Forest Products Industry

Distinguished 20+ year career reflects continual advancement, a depth of

valuable and diversified leadership experience, consistent achievements in

driving innovative, cost-effective sales and marketing strategic programs

that produce dynamic business results. Exceptional organizational and time

management skills which allowed prioritization of multiple complex

projects, meeting changing deadlines and requests, while strategically

negotiating and thinking ahead. Proven strengths in directing all aspects

of the sales process, strong cross team collaboration skills and ability to

facilitate and lead initiatives in a matrix environment, from beginning to

completion. Impeccable planning and execution skills with a focus on

driving profitable results while building strong client relationships, an

executive presence and strong navigation agility with multiple tiers of

senior management.

Qualification Summary

Sales & Marketing Management ? P&L and Operations Management ? Multi-

Distribution Channel Development Complex Sales Compensation Plan Design ?

Greenfield Customer Service & Distribution Center Implementation

Productivity & Efficiency Improvements ? Sales Team Motivation & Leadership

Career Highlights

. Pioneered successful complex sales organization start up in 4 state

region for Staples, Inc.

. Increased sales revenues from $6MM to $100MM in 8 years for Office

Depot, Inc.

. Produced $18MM in new client business relationships with Fortune 500

for Georgia Pacific Corp.

. Managed marketing deployment of $600MM acquisition for Unisource

Worldwide Corp.

. Drove product launch with $5MM in new sales with Nashua Corp.

Career History & Selected Achievements

Staples, Inc. Federal Way, WA

2003-2013

Senior Business Development Executive (2012-2013)

Regional Sales Director ? Northwest Region (2005-2011) ? District Sales

Manager ? Washington (2003-2005)

Outstanding new sales productivity results of several million dollars

annually by creating a dynamic selling environment with high expectations

and healthy internal competition through performance management and long

term strategic customer requirements. Drove accountability with recognition

programs throughout the sales organization and other broader business teams

which had an impact with double digit sales achievement and operational

efficiencies.

. Market Share Gain. Supported area sales teams in structuring deals,

providing strategic input with both the sales planning, supply chain

process, pricing management with executive presentations to C level

decision makers.

. Drove Solution Oriented Thinking. Increased selling time and improving

the quality of the customer engagement by enabling data-driven

decision making by supporting a rich set of business and competitive

intelligence tools and analytics.

. Creation of Sales Development Tools. Implemented process to expedite

the execution of key sales activities, providing input and validating

the content of learning development activities, measuring sales

training effectiveness based on business outcomes.

Office Depot, Inc. Kent, WA

1994-2002

Northwest Regional Director (1996-2002) ? General Manager ? Washington

(1994-1996)

Recruited by the owners of Eastman, Inc. to launch their sales market

presence into the northwest region. Developed and executed a 200,000 square

foot start up distribution and customer service center growing sales

revenues to $100+MM with a $25MM operating

budget in a 4 state region. Responsible for 9 middle management and 150 non

union employees communicating the business strategy and engaging all

associates with the corporate vision by creating teamwork across the sales,

customer service and operating business units to maximize team performance

and customer relationships.

Richard W. Hamilton

Page 2

. Management & Sales Team Hiring. Created an environment where talent

was developed through effective recruitment, successful on-boarding

and coaching delivering short term performance achievement and longer

term succession planning needs to ensure the organization had the

necessary outstanding talent to continue to deliver the company

strategy.

. Complex Project Management. Designed and implemented sales

compensation plans, ensuring positive motivational levels with sales

and operational teams driving profitable sales growth and lowering

selling and operational expense levels.

. Sales and Margin Growth. Increased critical metrics by being a thought

partner and key advisor in decision making, weighing and managing risk

with appropriate information and committing to a course of calculated

action resulting in double digit growth annually for eight years.

Unisource Worldwide Corp. Long Beach, CA

1981-1994

Regional Sales Director ? Southern California (1993-1994) ? New England

(1991-1992) Georgia Pacific Corp.

Director of National Accounts (1989-1991) ? General Manager ? Southern

California (1986-1988)

Director of Marketing ? West Region (1984-1985) ? Regional Sales

Manager ? Southern California (1983-1985)

District Sales Manager ? San Diego, CA (1981-1982) ? Area Manager (1981)

Multiple promotions and positions within the western region of the company

resulting in record breaking performance within the national paper

distribution industry. Directed exceptional results by leading with high

expectations of the organization around sales leadership, sales coaching,

customer communications, sales skills, negotiation skills, financial

business acumen, teamwork and product knowledge to support both our

internal and external customers at every level. Personal responsibility in

new business revenues of $12MM with Fortune 500 corporate clients (Pitney

Bowes, Avery, and Office Depot), combined with total divisional revenue

growth of $25MM within the commercial printing and publication industry.

. Sales Revenue Growth. Personal responsibility in new business revenues

of $12MM with Fortune 500 corporate clients (Pitney Bowes, Avery, and

Office Depot), combined with total divisional revenue growth of $25MM

within the commercial printing and publication industry for Georgia

Pacific Corporation.

. Sales and Marketing Leadership. Managed the marketing division of the

$600MM acquisition of Saxon Industries, consolidating dozens of

dispersed western region operation and sales locations into five

centralized distribution centers reducing operating and selling

expenses of several million dollars which resulted in the highest ROI

for the company nationwide.

Education

. University of Pennsylvania The Wharton School Philadelphia,

PA

. Springfield College Master of Education Degree Springfield,

MA

. Syracuse University The Maxwell School, Syracuse, NY

. Springfield College Bachelor of Arts Degree Springfield,

MA

Community Involvement

Canterwood Golf & Country Club. Gig Harbor, WA

Treasurer, Vice President of Finance, Board of Directors (2009-2011)

Worked with fellow board members to re-organize the club management, reduce

debt and structure the club and property for sale to a resort/hospitality

corporation resulting in a distribution of $3MM to the membership and

approval of $1MM in capital expenditures to be spent on clubhouse and golf

course property improvements.

The Green Jacket Company. Gig Harbor, WA

Co-Founder & President (2011-2013)

Co-founded company, developed website and innovative golf product which

conforms with USGA rules geared to protect players clothing during golf

shots made in or near a water hazard. Sales profits are shared with both

the American Prostate Foundation and

Breast Awareness Programs.

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