Customer Service Sales

Patricia Mack

Email: ********@**************.***

Address:

City: Miami Gardens

State: FL

Zip: 33054

Country: USA

Phone: 786-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with five years client interface experience.

Educational Background:

High School Dipolma from Florida Career College, Pembroke Pines FL 1/2001 to 6/2010 (Massage Therapy)

High School Dipolma from Hialeah Miami Lakes, Pembroke Pines FL 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with five years client interface experience.

Core Strengths

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Adaptive team player

Opening/closing procedures

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

June 2010 to Current

Target Miami, Florida

Logistics

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning.Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 20 percentage . Expressed appreciation and invited customers to return to the store.Worked under strict deadlines and responded to service requests and emergency call-outs.Guaranteed positive customer experiences and resolved all customer complaints.Accurately logged all daily shipping and receiving orders. Assisted customers in finding out-of-stock items.Kept abreast of rapidly evolving technology.Recommended, selected and helped locate merchandise based on customer needs and desires.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.

December 2005 to October 2008

McDonalds North Miami, Florida

Crew Trainer

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Trained 5 new employees quarterly. Earned Top Seller for two consecutive quarters in 2007. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Expressed appreciation and invited customers to return to the store.Worked under strict deadlines and responded to service requests and emergency call-outs.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

August 2005 to December 2005

Sears Roebuck Miami Lakes, Florida

Cashier

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Excelled in exceeding daily credit card application goals.Achieved high sales percentage with consultative, value-focused customer service approach.Worked as a team member performing cashier duties, product assistance and cleaning.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

June 2004 to December 2004

Burger King Miami, Florida

Crew Member

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Managed cash stock and inventory balances accurately.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Maintained adequate cash supply in cash drawers in multiple checkout stations.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Worked as a team member performing cashier duties, product assistance and cleaning.

June 2003 to August 2003

University of Miami Miami, Florida

Secretary

Kept abreast of rapidly evolving technology. Documented records and data by using Microsoft applications. Typed reports, answered phones, filed papers, expedited calls, and organized charts.

Educational Background

2010 Florida Career College Pembroke Pines, Florida

Diploma Program Massage Therapy

2005 Hialeah Miami Lakes Miami Lakes, Florida

High School Diploma Science

participated in Drama Club

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