Human Resources Management

Michelle Carthen

Email: *********@********.***

Address: ** * ******, **

City: Washington

State: DC

Zip: 20001

Country: USA

Phone: 202-***-****

Skill Level: Management

Salary Range: $110,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

MICHELLE L. CARTHEN, PHR

78 V Street, NW, Washington, DC 20001 202-***-**** *********@********.***

EXPERIENCE

COMMUNITY HEALTH ACCREDITATION PROGRAM Washington, D.C.

Director of Human Resources 1/2011 - present

Work with the leadership team to develop and administer human resources programs and policies for 100+ employees. Provide advice on a variety of workplace issues. Conduct full-cycle recruiting. Perform salary and compensation analysis. Perform reference and background checks. Implement pay and personnel changes in the HRIS. Serve as plan administrator for benefit programs. Conduct new employee orientation. Investigate, document and mediate complex and confidential work place issues. Plan and implement employee social activities. Facilitate the performance review process. Execute termination activities and conduct exit interviews. Coordinate facility and emergency management issues. Supervise processing and reception areas.

Revised new employee handbook.

Implemented formal orientation program.

Established job specific new-employee orientation.

UNITED STATES CHAMBER OF COMMERCE Washington, D.C.

Manager, Human Resources 2010

Conducted full-cycle recruiting for 37 divisions, wrote job announcements, posted announcements, screened resumes, set up and conducted interviews, made offers, negotiated salary and conducted reference and background checks. Identified best venues for posting announcements and sourcing candidates. Ran employee orientation and conducted interviews for exiting employees. Discussed staffing needs with hiring managers in course of filling positions. Served as primary point of contact for employment agencies.

Revamped 2010 orientation program.

Worked with vendor to improve quality of resumes received through database.

CALIBRE CPA GROUP, PLLC Washington, D.C.

Director, Recruiting and Staff Development, 9/2007 - 12/2009 2005 - 2009

Recruiting and Marketing Coordinator, 7/2005 - 9/2007

Worked with firm executives to plan and direct HR policies, procedures and programs for 70+ employees. Served in strategic and advisory capacity on employment and training committees. Managed firm`s recruiting program. Developing relationships with 14 colleges and 4 search firms to help identify talent. Conducted employee orientation, exit interview, and outplacement activities. Managed H1B Visa program. Managed compensation program. Facilitated biannual performance review. Held coaching and investigative meetings to create solutions and resolve complex and confidential personnel matters. Coordinated training and maintained records and licensing for professional staff. Scheduled staff and constructed teams for client engagements. Helped coordinate training and licensing activities. Led employee engagement and retention initiatives. Provided support to marketing director to solicit new and nurture existing business and to maintain sales force database.

Developed integrated approach to talent management by incorporating performance and compensation management in recruiting and retention strategy.

Enhanced learning plan for professional staff. Implemented online learning management system.

Designed and provided instruction for training seminars.

Achieved on-time performance review completion for two consecutive years.

Reduced voluntary turnover for two consecutive years.

Created on-boarding program to enable consistency among hires.

Created and managed comprehensive summer internship program.

Helped institute in-house online performance management system.

Revamped recruiting website and marketing materials.

COMPUTER LITERACY WORLD, INC. Largo, Maryland

Program Manager, Disability Management Services 2003 - 2005

Coordinated federal contract for disability management services and performed business development activities to expand federal practice. Organized project activities to ensure successful, high-quality program implementation. Facilitated meetings between president and potential partners. Met with program managers for multiple divisions, evaluated status of claims, and made recommendations about bringing cases to closure. Oversaw strategic planning, business development, and responses to requests for proposals. Prepared responses to proposals.

Developed infrastructure for federal practice marketing proposals.

Developed audit programs to measure contractor performance.

DISTRICT OF COLUMBIA GOVERNMENT Washington, D.C.

Program Supervisor, Office of Risk Management 2001 - 2003

Managed the disability management program for District of Columbia government. Assisted with the development of work flow, business processes and reporting for this new agency. Managed performance of third-party administrator to ensure timeliness of contract deliverables. Responded to queries regarding process and decisions related to workers` compensation claims and served as city`s authority on workers` compensation matters. Reviewed, arbitrated and wrote final decisions on appealed claims. Hired, managed, trained, developed, and evaluated staff. Coordinated workflow and administrative staff around mission as well as objectives. Provided technical consultation to city-wide personnel regarding disability management issues.

Redesigned infrastructure of district`s $27,000,000 disability compensation program.

Achieved $800,000 of savings on claim costs.

Created audit programs to measure contractor performance.

Implemented city-wide training program on workers` compensation procedures.

D. C. WATER AND SEWER AUTHORITY Washington, D.C.

Business Analyst, 2/2001 - 9/2001 1998 - 2001

Workers` Compensation Analyst, 11/1998 - 2/2001

Monitored and provided reporting for receivables. Contributed to annual revenue projection for federal sector. Analyzed trends to provide recommendations to improve business processes. Provided consultation on ad hoc teams. Assisted with the development of work flow, business processes and reporting for a new department. Developed infrastructure and managed workers` compensation program. Developed and conducted authority-wide training on workers` compensation procedures. Worked with third-party administrator to manage financial reserves and timeliness of contract deliverables. Met with employees, labor, and division leaders to resolve work-related issues, and coordinate return-to-work activities. Established and managed contracts for medical/vocational services. Worked with broker to identify suitable carriers/coverage for insurance program.

Facilitated management and collection of $17,100,000 portfolio of receivables.

Acted as liaison for authority`s customer assistance programs.

Designed first authority-wide return-to-work program

Developed infrastructure for disability management program.

Integrated disability management and human resources management functions.

EDUCATION

HOWARD UNIVERSITY, Washington, D.C.

MBA, Management - Health Services Administration

BBA, Management - Insurance

PHR

COMPUTER SKILLS

Microsoft Office Suite, Ceridian Recruiting Solutions, PayChex HR Solutions

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