Customer Service Sales

Samuel A Marshall

Email: ********@********-*****.***

Address:

City: Starke

State: FL

Zip: 32091

Country: USA

Phone: 918-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Summary of Through my 20 years experience in the Retail Sales and Loan Industry, I have obtained a definitive understanding of retail sales,

Qualifications finance, quality control and superior customer service. I have acquired effective professional oral and written communications skills in my daily relationships with all levels of internal/external customers, vendors and federal, state and local agencies.

Educational Background:

High School Dipolma from Bradwell Institute, Hinesville GA 1/2001 to 7/1992 (general)

Job History / Details:

Career Overview

Summary of Through my 20 years experience in the Retail Sales and Loan Industry, I have obtained a definitive understanding of retail sales,

Qualifications finance, quality control and superior customer service. I have acquired effective professional oral and written communications skills in my daily relationships with all levels of internal/external customers, vendors and federal, state and local agencies.

Core Strengths

Strong organizational skills

Seasoned in conflict resolution

Courteous demeanor

Large cash/check deposits expert

Inventory control familiarity

Top sales performer

Invoice processing

Opening/closing procedures

Customer service expert

Sharp problem solver

Active listening skills

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

January 2011 to October 2012

Self-employed/Leasing agent

Calculated figures such as discounts, percentage allocations and credits.Suggested process improvements to secure prompt and regular receipts for the organization.Opened and assigned new client accounts.

January 2001 to January 2010

Top Dollar Pawn Tulsa, OK

Store Manager

Primary responsibilities include overall store operations, updating store environment to induce productive sales, all opening and closing procedures and quality control.

Additional responsibilities include interviewing, hiring, training and supervising employees, maintaining cash deliveries/disbursements between multiple store sites, determining loan values on items including electronics and jewelry and managing loan operations.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

March 1999 to December 2000

Liberty Pawn Hinesville, GA

Loan Agent

Primary responsibilities include intake and sales.

Additional responsibilities include completing loan information, disbursement/collection of funds, maintenance of cash sheets, inspection of equipment for repairs and presentation for sales and balancing daily cash receipts.

Worked as a team member performing cashier duties, product assistance and cleaning.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.Processed and issued money orders for customers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Managed cash stock and inventory balances accurately.Kept abreast of rapidly evolving technology.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

10/92 to 02/99

Super Pawn Hinesville, GA

Loan Agent

Primary responsibilities include daily cash disbursements and deposits.

Additional responsibilities include maintaining site security, loans and check cashing services.

Significant Successfully negotiated replacement property due to loss resulting.

Achievement from theft in excess of $100,000.00 at Super Pawn in Hinesville, GA.

Educational Background

Bradwell Institute Hinesville, GA

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