Customer Service Representative

Confidential User

Email: ********@*********.***

Address:

City: Miami Gardens

State: FL

Zip: 33055

Country: USA

Phone: 786-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Florida International University, Miami FL 1/2001 to 9/2012 (Criminal Justice)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Customer Driven

Experienced

Responsible

Self Directed

Motivated

Results-oriented

Consistent

Strong Organizational Skill

Accomplishments

Top Collector August 2008

Promoted to Supervisor 2008

Work Experience

November 2010 to April 2011

Social Service Coordinator Miami Lakes, FL

Case Manager

Determined members eligibility thru series of questions

Assisted in the gathering of necessary documents

Assisted members with packet

Provided constant updates to members

Maintain communication with member

September 2008 to November 2010

United Collection Bureau Miramar, FL

Supervisor

Developed thirteen new collectors

Trained collectors on negotiations and listening skills

Maintained schedules

Assisted in collection process

Resolved customer dispute with integrity and respect in order to maintain customer loyalty

Increased monthly liquidation

Monitored collector progress

Organized and conducted daily meetings

Organized weekly performance data

August 2007 to September 2008

United Collection Bureau Miramar, FL

Debt Collection Specialist

Developed thirteen collectors

Utilized resources to locate and maintain contact

Utilized skills to determine customer ability to pay

Negotiated the terms of re-payment

Processed payments

May 2006 to August 2007

AT&T Miramar, FL

Sales Representative (Inbound / Outbound)

Maintained customer loyalty

Generated sales through telephone contact

Resolved customer conflict with integrity and respect

Processed customer order

Increased sales thru product knowledge

Educational Background

2013 Florida International University Miami, FL

Bachelor of Arts Criminal Justice

GPA 3.8

Contact this candidate