Customer Service Manager

Confidential User

Email: ********@***********.***

Address:

City: Ridgefield

State: CT

Zip: 06877

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Educational Background:

High School Dipolma from Chico Senior High, Chico CA 1/2001 to 9/1989 (General)

Job History / Details:

Summary

Objective: To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Professional Experience

September 2012 to Current

Private Aviation - Independent Contractor

In-flight Crewmember Emergency Training - HRD Training System in accordance with.

guidelines set forth in 14 CFR Part 135-331 - Valencia, CA.

First Aid American Heart Association- Heart Saver AED, Pediatric/Adult CPR- Elk Grove, CA.

Jet-Set Aviation Professionals - In-flight food training.

Current Passport

Proven ability to help people with special needs such as children or disable passengers

Excellent know-how of passengers safety protocols of flight emergency procedures

Good hospitality skills for presenting food and drinks.

12/4/2012 12:00:00 AM

March 2006 to February 2011

The Niello Company - Audi, Jaguar, Land Rover & Maserati Sacramento, CA

Customer Relations Assistant Service Writer

Directly interacted with customers by telephone, electronically or face to face in a positive manner.

Entrusted with handling all VIP clients.

Achieved above standards in meeting customer service goals.

Successfully coordinated with all departments to meet customer needs.

Successfully managed fleet loaner vehicles.

Effectively filled in for service writers when needed.

Contributed to managing entire service department.

Implemented new ideas to improve overall customer service.

Successfully did accounting duties.

Effectively and courteously handled and resolved customer complaints.

Successfully obtained and evaluated all relevant information to handle inquiries and complaints.

Effectively managed all administrative duties Always maintained excellent customer follow up.

Effectively performed customer verifications and evaluations.

October 2002 to March 2006

Independent Contractor

Contractor

Flight Attendant

Ensured passenger safety by complying with company and FAA requirements.

Successfully kept detailed records for all VIP passengers for preferences.

Effectively maintained expense reports and stayed within the budget.

Excelled at pre-flight preparations.

Received positive reviews from all passengers as well as the company.

Effectively inspected and maintained all first aid and all other emergency equipment.

Successfully ensured all passengers were satisfied with all services.

August 2004 to August 2005

Lasher Auto Group/Elk Grove Volkswagen Elk Grove, CA

Internet Sales Manager - Sales

Successfully tracked and responded to all Internet leads.

Monitored all incoming email traffic.

Effectively developed client prospecting file upon receiving leads.

Efficiently quoted pricing, rates and vehicle availability to clients.

Efficiently entered on-line and manual credit applications.

Always remained current with products, markets trends and certifications.

October 1995 to October 1998

Nordstrom Walnut Creek, CA

Assistant Department Manager/Cosmetic

Successfully managed Sales budget.

Effectively maintained inventory.

Effectively managed merchandising of all the product lines.

Always provided excellent customer service.

Commended by supervisor and customers for outstanding performance.

Education

Chico Senior High Chico, CA

High School Diploma General

Independant Contract Work

Red Apple Aviation - NHL Hockey Team - Aircraft: 727

Air Shamrock - Disney Family - Aircraft: BBJ 737

Regal Aviation - Business Clients - Aircraft: G IIB

Atlantic Aviation - Business Clients - Aircraft: Hawker

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