Customer Service High School

Jennifer Mohorn

Email: ********@*********.***

Address:

City: Fort Lauderdale

State: FL

Zip: 33311

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Educational Background:

High School Dipolma from Deerfield Beach High school, Deerfield Beach FL 1/2001 to 6/1995 (General)

Job History / Details:

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Experience

August 2009 to June 2012

Caribbean Cruise Lines Fort Lauderdale, FL

Customer Service/Sales

Answer Inbound calls and assist customers who are inquiring about Cruise lines packages and offering them the best package.

August 2007 to August 2008

First Data Coral Springs, FL

Customer Call Contact I

Answering telephone inquiries from Customers and stores regarding bills and other services. Assisted Customers with payment and batch processing and scheduling services via online interface. Process new account services, upgrades, and updated personal information.

August 2004 to April 2005

Alamo/National Rentals Boca Raton, FL

Customer Service Reservations

I worked on behalf of the Customers and the Company to resolve issues in a fair and equitable manner to ensure continued Customer loyalty by Identifying and attending to Customers by name, verify rental agreements, and reservations. Review rental parameters, verify returns, and review all charges.

April 2003 to December 2003

Convergys Inc. Tamarac, FL

Customer Service Representative

Answered Customer/Client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas. Initiate and complete service orders and make recommendations according to Customer needs on features, accessories, upgrades, and rate plans.

Education

1995 Deerfield Beach High school Deerfield Beach, FL

High School Diploma General

References

Available upon request

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