Customer Service High School

Sandra Baker

Email: ********@**-********-********.***

Address:

City: Harrisburg

State: PA

Zip: 17112

Country: USA

Phone: 717-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Team Leader with management experience and exceptional people skills. Versed in red carpet roll out customer service skills and office administration. Desires a challenging role as a customer service professional. I initiated and ran blood drives at the Pennsylvania Association of Realtors and also initiated and ran the Angel Tree project for the last 6 years.

Educational Background:

High School Dipolma from Middletown Area High School, Middletown PA 1/2001 to 6/1987 (Business)

Job History / Details:

Professional Summary

Team Leader with management experience and exceptional people skills. Versed in red carpet roll out customer service skills and office administration. Desires a challenging role as a customer service professional.

I initiated and ran blood drives at the Pennsylvania Association of Realtors and also initiated and ran the Angel Tree project for the last 6 years.

Core Qualifications

Excel in the best customer service

.Computer proficient

Microsoft Office

File/records maintenance

Membership Relationship Tracking

Administered classes, seminars and conventions

Experience

April 1992 to February 2012

Pennsylvania Association of Realtors Lemoyne, PA

Team Leader, Solutions Center

Successfully helped create and lead the Pennsylvania Association of Realtors Solution Center. Our goal was to have a friendly and helpful voice to answer your questions and get answers for the member or consumer without giving them the run around. Instant results with a very satisfying outcome. Took great pride in being the voice for PAR. Prior to leading the Solution Center I worked in education at PAR for 12 years. Implementing continuing education classes, administering classes, seminars and conventions throughout the state of Pennsylvania.

Education

1987 Middletown Area High School Middletown, PA

Continuing Education

-Customer Service Certificate from Harrisburg Area Community College conferred by the Workforce and Economic Development Division April 4-25, 2006.

-Customer Service That Wows! Rockhurst University Nov. 15, 2011

-The Basics of Knock-Your-Socks-Off Customer Service Rockhurst University April 11, 2007

-Microsoft Excel Rockhurst University Oct. 18, 2007

-Association Management from the National Association of Realtors, Dec. 2001

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