Sales Customer Service
Resume:
Ann Volkots
Email: ********@**************.***
Address:
City: Sulphur
State: LA
Zip: 70663
Country: USA
Phone: 337-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Management, Customer Service, Sales professional Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Remains calm and poised even in high-pressure situations. Top-rated sales associate with more than 15 years leading dynamic sales teams in fast-paced markets who is Competitive, Creative, Dead-line oriented, Dependable, Multi-task oriented, Self-directed, Highly motivated and Performance driven.
Educational Background:
High School Dipolma from Sam Rayburn High School, Pasadena TX 1/2001 to 5/1983 (Art)
Job History / Details:
Career Overview
Management, Customer Service, Sales professional
Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Remains calm and poised even in high-pressure situations.
Top-rated sales associate with more than 15 years leading dynamic sales teams in fast-paced markets who is Competitive, Creative, Dead-line oriented, Dependable, Multi-task oriented, Self-directed, Highly motivated and Performance driven.
Core Strengths
Strong Organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Markdown/promotional procedures
Store maintenance ability
Inventory control familiarity
Top sales performer
Customer service expert
Invoice processing
Telecommunication skills
Opening/closing procedures
Large cash/check deposits expert
Strong Time Management skills
Accomplishments
Sales
Consistently generated additional revenue through skilled sales techniques and surpassed all sales goals 100 percentage of the time. Increased sales 40 percentage for Wal-Mart photo by decreasing waste and payroll hours, as well as developing an in-store sales campaign for a back to school promotion. Named Employee of the month for 4 consecutive months in one year.
Increased sales for Best Buy and Won numerous incentive awards. District wide Top-sales person for entire length of employment with the company.
Product Sales
Cross-sold services at a rate of 30 percentage, upgrading customers to better quality merchandise. Up-sold multiple items in one transaction for each customer
Multi-tasking
Answered multi phone lines while attaining productivity
Work Experience
May 1985 to Current
Artist
Experienced in the Art field of Murals, window painting, Face painting (portfolio available).
Painted businesses such as Sonic, Mc Donald's, Antonio's Italian Restaurant, Burger King, Best Buy, Texas Home Development Model Homes
October 2008 to April 2011
Extra Space Storage Baytown, Tx
Asst. Mgr. Baytown, Tx
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Regularly sought opportunities to up sell and add on additional merchandise.
Guaranteed positive customer experiences and resolved all customer complaints.
Executed integrated advertising campaign across multiple media channels nation wide for the company.
Achieved high sales percentage with consultative, value-focused customer service approach.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Storage rentals and Insurance sales for each client.
Facility maintenance including outdoor and indoor cleaning of units and grounds.
July 2006 to October 2008
Extra Space Storage Louisville, KY
Asst Mgr.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Regularly sought opportunities to up sell and add on additional merchandise.
Guaranteed positive customer experiences and resolved all customer complaints.
Collections of overdue accounts
Achieved high sales percentage with consultative, value-focused customer service approach.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Storage rentals and Insurance sales for each client.
Facility maintenance including outdoor and indoor cleaning of units and grounds.
October 2005 to July 2006
Storage USA Baytown, Tx
Asst. Mgr.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Regularly sought opportunities to up sell and add on additional merchandise.
Guaranteed positive customer experiences and resolved all customer complaints.
Collections of overdue accounts
Achieved high sales percentage with consultative, value-focused customer service approach.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Storage rentals and Insurance sales for each client.
Facility maintenance including outdoor and indoor cleaning of units and grounds.
June 2005 to September 2005
Best Buy Baytown, Tx
Sales/ Cashier
Exchanged returned merchandise for customers quickly and efficiently.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Received and processed cash and credit payments for in-store purchases
Exceeded targeted sales goals [100] percentage ..
Recognized as top sales generator district-wide, by increasing magazine sales level in the months of my employment
Participated in various incentive programs and contests designed to support achievement of production goals.
Maintained friendly and professional customer interactions
Painted a mural in the company break room which represented our store team.
January 2002 to May 2005
Walgreens Pasadena, Tx
Photo Manager
Supervised 5 employees
Delegated duties Ordered supplies and Conducted training
Performed daily maintenance on Fuji photo equipment.
Experienced in fuji photo equipment operations of: 330,350,370,390.
Upheld customer confidentiality including police crime scene photos.
Ensured timely performance
Painted a photo backdrop for the Christmas Holiday photo shoot which is still in use today.
Exceeded sales goals
Recommended, selected and helped locate merchandise based on customer needs and desires.
Kept abreast of rapidly evolving technology.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Guaranteed positive customer experiences and resolved all customer complaints.
December 1999 to January 2001
Liberty Municipal Library Liberty, Tx
Circulation Desk Librarian
Generated Library cards
Interacted with patrons
Promptly issued Judge's letters to patrons for late materials, and Collections of overdue accounts
Alphabetical and numerical filing, including numerical shelving of books.Maintained adequate cash supply in cash drawers in multiple checkout stations,Responsible for checking materials in/out to patrons.
September 1991 to May 1995
Wal-Mart Liberty, Tx
Photo Manager
Hired and Managed a team of 8 professional
ordered supplies, Conducted training, Delegated duties
Trained at Wal-Mart home facility in Bentonville, Ar. in every aspect of Management and photo operations.
Reduced and controlled expenses by lowering costs to produce a quality product with little to no waste, and reducing payroll hours.
Compiled weekly reports
Managed monthly and yearly fiscal budgets
Performed daily maintenance on Fuji photo equipment.
Experienced in fuji photo equipment: 330,350,370,390.
Upheld customer confidentiality including police crime scene photos.
Ensured timely performance and Exceeded sales goals
Recommended, selected and helped locate merchandise based on customer needs and desires.
Kept abreast of rapidly evolving technology.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Guaranteed positive customer experiences and resolved all customer complaints.
Educational Background
Sam Rayburn High School Pasadena, Tx
High School Diploma Art
Contact this candidate