Customer Service Administrative Assistant

Ginger Losch

Email: ********@***************.***

Address:

City: Sleepy Hollow

State: IL

Zip: 60118

Country: USA

Phone: 847-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a position as a front desk receptionist where I can maximize my organizational skills in a challenging environment for achieving a high degree of efficiency in my work.

Educational Background:

High School Dipolma from Computer Systems Institute, Elgin IL 1/2001 to 6/2012 (Healthcare Career Program/ Billing & Coding)

Job History / Details:

Professional Summary

Seeking a position as a front desk receptionist where I can maximize my organizational skills in a challenging environment for achieving a high degree of efficiency in my work.

Licenses

NHA Certified Medical Administrative Assistant (CMAA)

Skill Highlights

Office Management

Team Building & Supervision

Meeting & Event Planning

Accounts Payable/Receivable

Staff Development & Training

CPR Certified

ICD-9-CM

CPT

HCPCS

Billing/Coding

Medical Insurance Methodology

Work Experience

June 2012 to Current

The Springs at Crystal Lake Crystal Lake, Il

Part-time Concierge

Answer phones and direct calls to the nurses' station and residents.

In charge of paperwork for new admissions and discharges.

Charting new admissions at the nurses' station and medical records.

June 2012 to September 2012

Northern Kane County Chamber of Commerce Carpentersville, Il

Volunteer

Performed all administrative duties such as answering phones, filing, ordering supplies, and putting new member packets together.

Handled various office tasks with efficiency.

Attended board member meetings, and networking events.

April 2002 to September 2011

Menard Inc. Crystal Lake, Il

1st Assistant Front End Manager

Repeatedly promoted during 9-year tenure with Menards, culminating in current responsibility for assisting in coordination of all office functions and supervising a team of 30 employees.

Developed efficiency-enhanced employee scheduling program to maintain profitability if department insuring minimal overtime was accumulated.

Assisted in planning monthly meetings and contests to increase employee enthusiasm, and chemistry.

Helped set and achieve monthly inventory requirements and won awards based on guest service,organizational skills, and teamwork.

March 1990 to August 1998

Clark Foodservice Inc. Elk Grove Village, Il

Customer Service

Started out as a switchboard operator handling a busy phone system and advanced into customer service department serving as inside sales support for many key accounts including White Hen Pantry, Popeye's Chicken, Gloria Jeans, and Omega Restaurants.

Quickly became a trusted assistant to the Customer Service Manager, Transportation Manager, and Shipping Manger, and earned a reputation for maintaining a positive attitude and producing high-quality work while overseeing printing of daily reports and picking labels needed for order processing.

Education and Training

2012 Computer Systems Institute Elgin, Il

High School Diploma Healthcare Career Program/ Billing & Coding

NHA Certification Medical Administrative Assistant ( CMAA)

NHA Certification Billing & Coding Specialist (CBCS) pending

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