Customer Service Sales

Alison Davina West

Email: ********@**********.***

Address:

City: Ft. Pierce

State: FL

Zip: 34947

Country: USA

Phone: 772-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have a comprehensive background in Customer Service Administration acquired through my employment experience in the Communication/Cable Industry, Insurance Industry, Medical Supply Distribution and Retail Sales to include experience in supervision of customer service functions, customer complaint resolution, registration of new service/product accounts integrated with continuous communication with customers through a variety of means such as; telephone, email, fax, regular mail or in person to achieve optimum customer service, absolute customer satisfaction and maximized sales.

Educational Background:

High School Dipolma from Indian River State College, Fort Pierce FL 1/2001 to 5/2002 (General Education)

Job History / Details:

Career Overview

I have a comprehensive background in Customer Service Administration acquired through my employment experience in the Communication/Cable Industry, Insurance Industry, Medical Supply Distribution and Retail Sales to include experience in supervision of customer service functions, customer complaint resolution, registration of new service/product accounts integrated with continuous communication with customers through a variety of means such as; telephone, email, fax, regular mail or in person to achieve optimum customer service, absolute customer satisfaction and maximized sales.

Core Strengths

Microsoft Office

Microsoft word

Courteous demeanor

Telecommunication skills

Microsoft Excel

Microsoft Outlook

Microsoft Word

Strong organizational skills

Work Experience

July 2009 to Current

Nations Health Ft. Pierce, Florida

Reconciliation Specialist

Verified proper, accurate and timely reflection of reimbursement received.

Resolved all payment related issues such as bank deposits, lost checks, and cash not applied.

Reconciled all incoming Medicare deposits including identification of offsets, interest payments, late filing fees, along with proper reflection.

Verified proper posting to applicable patient account

Maintained reconciliation reports and minimization of balances not posted and assisted in adjustment/reconciliation projects.

With cross-training in Insurance Verification

Responsible for the timely verification of medical insurance benefits by calling private insurance companies, Medicare and Medicaid to obtain benefit information.

Coordinating with patients regarding their insurance benefits and medical providers programs.

Reverifying existing patient insurance coverage and determining if an insurance benefit plan considers selected products appropriate based on patient need.

May 2005 to November 2008

Aegis Communications Port St. Lucie, Florida

Customer Service Representative

Responsible for planning, promoting and administering customer service standards in accordance with company policies and procedures.

Responsible for training staff and ensuring that they were up to date on all policies and procedures.

Recruited, interviewed, trained and motivated employees in the art of exceeding customer expectations.

Facilitated weekly staff meetings to communicate sales goals and update agents on department performance status.

Responsible for coordinating schedules to ensure that the department was adequately staffed to provide an outstanding customer experience.

Responsible for auditing member accounts to ensure accurate recording and updating of member account information.

December 2008 to June 2009

Oxford Management Ft. Pierce, Florida

Collections Supervisor

Established production goals and coached team on how to consistently meet goals.

Auditing member accounts to ensure accurate recording and updating of member account information.

Responsible for training staff and ensuring that they were up to date on all policies and procedures and complying with all federal collection laws.

Responsible for compiling team performance and reporting progress to management team on the status of the established goals.

Responsible for quickly resolving customer complaints, and identifying coaching opportunities to better equip the staff to take escalated customer complaints.

February 2002 to April 2004

Liberty Medical Supply Port St. Lucie, Florida

Customer Representative

Ensured high level of customer service through quick resolution of all customer complaints and inquiries.

Responsible for financial reporting of monthly sales and adjusting sales goals.

Performed scheduling for multiple departments.

Reduced employee attrition 10 percentage by implementing a reward program designed to recognize and appreciate strong performers.

Developed goals and objectives; provided appropriate follow-up and coaching.

August 2004 to April 2005

Policy Studies, Inc., Port St. Lucie, Florida

Income Insurance Verification Specialist/ Customer Service Rep.

Responsible for processing application for Florida Healthy Kids received from the US Post Master.

Responsible for modifying or correcting information on the application to ensure account accuracy.

Responsible for efficiently answering and processing a high volume of incoming calls.

Ensured strict confidentiality and security of customer information by making certain representatives are trained on all credit card security regulations.

Accountable for researching and obtaining information necessary to ensure the accurate processing of cases through the legal system.

Educational Background

2002 Indian River State College Ft. Pierce, Florida

Associate of Arts General Education

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