Customer Service Design

Diana Nanu

Graphic designer, digital media publisher

Toronto, ON

******@*****.*** - 905-***-****

Objective:

To continue my career in the area of graphic design and

publishing, where my work experience, training and

accumulated knowledge will provide a positive benefit to my

employer. Please see the portfolio posted on

http://www.behance.net/dnanu7

Work Experience

Jr. Art Director

Fonebook - Toronto, ON

January 2012 to Present

Publishing of a telephone directory for the film and

multimedia industry using InDesign, Photoshop and

Illustrator.

Office Clerk

Ion-Ray.Ltd - Richmond Hill, ON

October 2011 to December 2011

Customer service and online publishing of marketing

materials using Google AdWords as well as maintaining

interoffice documentation using Excel.

Medical Receptionist

Complete Body Rehab

December 2010 to June 2011

Scheduling appointments, responding to customer service

concerns, confirmations and notices using email and MS

Office.

Service Technician Co-coordinator

Crossfield Plant Interiors

August 2008 to June 2009

Maintain service schedule (reschedule service for holidays,

arranging replacements for technicians, forwarding service

schedules to customers, maintaining route information and

service order), Preparing payroll information (confirming

service on time sheets, checking vacation and/or time off,

maintaining payroll history folder)

Imaging Services Associate

Franklin Templeton Investments

March 2006 to July 2007

Scanning documents and indexing them to the appropriate

departments, providing the first step in assessing the

originality and signature of documents.

Graphic Designer

Canadian Linen and Uniform Service

April 2004 to February 2006

Color print crest, silkscreen and logo mat design as per

customer specifications using CorelDraw, Acrobat, Photoshop

and Illustrator

Education

Marketing, Accounting

Centennial College - Toronto, ON

February 2003 to June 2004

Statistics, Psychology

York University - Toronto, ON

September 1999 to May 2001

Diploma in Digital Media Publishing

Canadian Business College - Toronto, ON

Skills

# Medical Terminology and OHIP Billing, Introductory First

Aid/CPR

# Professionalism: Act as a courteous and professional

point of contact while working with customers, vendors,

and business associates.

# Advanced communication skills: Express thoughts clearly

and simply; make sure key points come across clearly and

effectively in both written and oral communications.

# Teamwork skills: Work cooperatively to meet

organizational goals; draw on resources from groups and

lend resources to groups; include others in problem-solving

processes.

# Decision making: Use sound judgment to make effective,

timely decisions; act decisively with logic and

confidence.

# Motivation skills: Recognize improvement areas and

practice self motivation techniques to improve

performance.

Computer Skills

# Platforms: Microsoft Windows 98/ME, 2000, XP, Mac OS

9/10

# Graphic Design: Adobe Photoshop, Illustrator, CorelDraw

# Page layout: InDesign, QuarkXpress

# Web Design: Macromedia Dreamweaver and Flash

# Office Applications: Microsoft Office Suite

97/2000/XP/2003 (Word, Excel, Access, Outlook,

PowerPoint)

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