Customer Service Administrative Assistant

GREGORY O. PATTON

**** ********* *****

Oxon Hill, MD 20745-1509

Home: 301-***-****

Cell: 202-***-****

E-Mail: ********@*****.***

SUMMARY OF SKILLS

Typing (40 WPM); editing; proofreading; customer service; files management; word processing; Microsoft Office 2007 -Word, PowerPoint, and Excel, Communicator; contract management experience U.S. Air Force 1985-1997; scheduler, excellent phone skills; escort duties, maintain executive calendars; event planning; protocol skills; scheduling; Security Clearance: Top Secret/SCI (active through March 2013).

EXPERIENCE

September 2007-Present. Administrative Specialist, Jacobs Technology, Inc.; Fort Belvoir, VA.

-prepare individual and group travel orders

-review travel vouchers

-review military award packages

-track and submit daily duty status reports

-review and edit personnel evaluation reports

-maintain office calendars

-manage mandatory training requirements

-update phone contact rosters

-prepare correspondence

-develop automated suspense tracker

-use portals and wikis to comply with knowledge management initiatives

-manage office gift fund

-maintain file plans

-sort and distribute office mail

-update spend plan records using Excel

-schedule installation and repair actions for office equipment

April 2006–September 2007. Administrative Assistant, Office of Secretary of Defense, International Security Affairs for Europe and NATO Policy; Pentagon, Arlington, VA

-made airline, lodging, and rental car reservations using the Defense Travel System

-prepared travel orders and reviewed travel vouchers

-helped plan and set up VIP working lunches

-planned, directed, and staged promotion and retirement ceremonies

-typed various correspondence

-prepared classified information for courier transport

-maintained daily calendar for the Deputy Assistant Secretary of Defense (DASD) and the Principal Director for European and NATO Policy

-used software program to receive, process, assign, track, and close out suspense actions

-prepared briefing material in support of NATO and European policy missions

-submitted time and attendance records using the Defense Civilian Pay System

-used Decision Agent Electronic Message System to send country clearance requests

March 2003 –April 2006. Protocol; Defense Threat Reduction Agency (DTRA), Fort Belvoir, VA

-planned, coordinated, and staged military retirement and promotion ceremonies

-planned, coordinated, and prepared working lunch events, conferences, and workshops

-prepared and edited ceremonial scripts, programs, and announcements

-developed standard operating procedures and checklists for event planning

-prepared slide show presentations for agency directorate briefings

-maintained the office calendar

-ensured operability of multimedia equipment used for events

June 1999 to March 2003. Secretary (Office Automation); DTRA, Fort Belvoir, VA -used government purchase cards to buy office supplies, equipment, and services

-reconciled monthly credit card billing statements

-maintained the expense log used for tracking credit card purchases

-maintained the office calendar

-received, distributed, and tracked suspense actions

-managed conference room schedule

-sorted and distributed mail

-screened calls for the chief of public affairs

EDUCATION

-AA, Radio Communications Technology, Community College of the Air Force, Maxwell Air Force Base, AL

TRAINING

-Administrative Applications

-Administrative Fundamentals

-Microsoft Outlook 2007

-Defense Civilian Pay System (DCPS)

-Defense Travel System

-Decision Agent Electronic Message System (software used for transmitting electronic

messages)

References available upon request

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