Customer Service Accounts Receivable

GINNA FERRER

** ***** ******, *** ***, Thornhill, ON L3T 1S2

Tel:647-***-****, Email: ********@*****.***

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OBJECTIVE

A challenging position as an Accounting Clerk where I can apply my post-secondary education in accounting and previous administrative work experience.

HIGHLIGHTS OF QUALIFICATIONS:Over 15 years of extensive experience working in a fast paced office environmentAccounting and Payroll Administrator Diploma PCP (Payroll Compliance Practitioner) certificationProficient in MS Word, Excel, PowerPoint, Access, Outlook and Internet and sound knowledge in QuickBooks, Simply Accounting and ACCPACSkills in bookkeeping including: journal entries, general ledger, accounts payable, accounts receivable, fixed and intangible assets and depreciationExperience in preparing financial statements with strong knowledge of payroll including: calculating individual pay from remuneration, deductions, remittances and payroll-related legislationPunctual, organized, flexible, detailed oriented, with ability of prioritizing multiple tasksStrong verbal, written communication and interpersonal skillsHardworking, conscientious, responsible individual who is able to work as part of a team or independently and meet deadline regardless of pressure

EDUCATION AND CERTIFICATIONS

Accounting and Payroll Administrator Diploma May 2012

Everest College of Business, Technology and Health Care, North York, ON

Payroll Compliance Practitioner Certificate January 2012

Canadian Payroll Association, Toronto, ON

Enhanced Language Training Program for Accounting Professionals Certificate 2011

Welcome Centre, Markham, ON

Bachelor of Science in Electrical Engineering 1991

Bicol University, Legaspi City, Philippines

WORK EXPERIENCE

WALMART, Thornhill, ON

Office Associate, Part time, Cash Office April 2012 – Present

Perform daily pick up of high volume of cash/cheques/coupons and prepares cash in the podium and floats for the next business day including replenishment of ATM (banking machine), and self checkoutPerform journal entries, reconciliation, balancing and sending deposits to the bank and monitors area for signs of shrinkage and potential security riskFind and examine records of journal entries as per customers and employees requests, resolve discrepancies and ensure invoices, receipts, cheques are approved by appropriate individualsReimbursement of travel and other expenses to staffs accordinglyIdentifying long/ shorts in the registers and officeProcessing Cash Fund Transfers with researching and challenging all chargeback’s for customersPreparation of management and other financial report and filing reports, logs, receipts and other documents as required

Sales Associate/Customer Service Rep July 2010 – April 2012Performed inventory check to ensure stocks/items are reconciled within the deliveryEnsured stock items are properly placed onto shelves for display and items are

GINNA FERRER

Page 2 of 2Greeted and provided customer service to individuals entering the premiseHandled customers’ inquiries/complaintsPractice and complies with company’s policies and regulations

NATURAL FAMILY PLANNING ASSOCIATION, Toronto, Canada

Office Administrator March –August 2011

Sorted and matched invoices, cheque requests and filed monthly CRA returnsPrepared/ processed accounts payable cheques, and/or other payments and reconciliation of payments and accounts records and deposits payments, funds, donations on a weekly basisMonitor accounts to ensure payments are up to date and resolve invoice discrepancies Clients and accounts receivable customer file maintenance; corresponded with clients and respond to inquiries with follow up, collection and allocation paymentsCarried out billing, collection and reporting activities to meet a specific deadlinePrepared and review financial records, statements, monthly reconciliation and oversees current expenditures, journal entries, invoices, cheques and receipts, general ledgers, and corresponded with the executive director and clients to resolve aged accounts receivable statusMaintained and updated AR/AP inventories using QuickBooksReviewed time sheets and expense reports for accuracy, completeness and authorization in accordance with company policiesCoordinate payroll activities to ensure all pay data is compiled, processed and reconciled in an accurate and timely manner to meet all payroll deadlinesEnsure and maintain adequate inventories of office supplies, pamphlets, books and other educational materials and order as needed, verifying and checking prices to keep prices up-to-dateResponded to all calls, inquiries in a timely fashion and recorded in desk diary, sort and process mail, office upkeep and maintenance and ensure protection and security of files and recordsCorrespond with the executive director and clients to resolve aged accounts receivable status

REMAX INTERNATIONAL INC., Philippines

Customer Service Assistant October 1993 -July 1999

Performed bookkeeping tasks, prepared invoices, issued receipts, requisitions and billingsMaintained records of inventory, databases, reports, receipts, database for customer information and updated filesCarried out routine office duties such as receiving incoming calls, dealing with business correspondence and supplies maintenance for smooth office operationPrepared correspondences and memos for clients and office staff for enquiries and when complaints are filedOrganized details of events, travel arrangements, itineraries and expense report

VOLUNTEER/COMMUNITY INVOLVEMENT

ST JOSEPH CATHOLIC SCHOOL, Manila, Philippines

Parents/Teacher Association 1999 – 2010 Engaged in school council meetings on regular basisInvolved in fundraising and other school activities

REFERENCES AVAILABLE UPON REQUEST

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