Sales Customer Service

Bruce Hines

** ****** ******, ***** ****, Toronto Ontario M9P 1A7

Tel: 647-***-**** *****************@*****.***

Sales Representative / Account Manager / Sales Group Leader

Over 20 years of experience in inside/outside sales (and management) in a manufacturing environment selling to industrial, automotive, wholesale distributors, end users, and big box retailers

Successful track record in:

Account Development and Growth Excels in inside and outside roles

Group leader Sales Product Development

Spearheading marketing campaigns retail Excellent Communication Skills

Quotations and Sales Presentations Track Record of Sales Success

A complete sales professional who can generate creative and innovative solutions for organizational challenges to achieve bottom line results and meet objectives.

Professional Experience

R & R Rivet and Fastener Products 2006- Present

Inside SalesPharmaceuticaHi Tech Technology

Inside sales position with heavy work load for one of Canada’s largest manufacturers of rivet products.An important role in processing all incoming purchase orders, typically made to print items from a large client base throughout North America.Much of client base is automotive related (tier 2 auto plants such as Magna) and worked seamlessly with clients release schedules to ensure just-in-time delivery of product.Involved with production scheduling to satisfy a demanding client base where late production runs are costly.Identify opportunities to improve customer service and resolve customer concerns quicklySupport our dealers and distributor base clientele to ensure best possible customer service and competitive pricing.. Seek out opportunities with both end-user and distributor customer bases. 3gn Workforce planning banking commercial real estate

Robertson Inc. 2003-2006

Ontario Sales Supervisor change leadership change initiatives

Held a dual role as Company Sales Supervisor and Territory Manager. The former overseeing a busy inside sales department and working closely with staff to help increase sales through telemarketing campaign I initiated. The latter an outside sales territory manager for full scale territory.Responsible for designing retail screwdriver sets and power bit sets and taking it to market across the country. This was a first ever in the company’s 100 year history as a manufacturer of premium steel screw and driver products sold to big box retailers nationally such Canadian Tire, Sears, etc.. Worked closely with production for building of special items, in both China and Canadian plants.Exceeded company objectives through Account developmentResponsible for implementing and enforcing company policies as well as overseeing the inside sales department and managing an outside territory simultaneously.Managed all aspects of the quotes process from responding to RFP’s, managing the quote follow up process, revising quotes and reviewing pricing schedules.Handily increased sales in double digits annually.Coordinated and participated in Trade Shows. The go-to guy for almost anything required in sales and marketing.

Infasco Division of Ivaco Steel 1984-2002

Sales Supervisor / Sales Representative MBA change management organizational design

18 years with North America’s largest manufacturer of steel nuts bolts and related products. Initially hired for warehouse duties, after only months was brought in to an inside sales position and then supervisor and settled in in a dual role of Inside Sales Supervisor and outside Sales Representative.Managed all aspects of quote process from responding to RFP’s, managing the quote follow up process, revising quotes and reviewing pricing schedules. Led the inside sales team from a young age as Sales Supervisor.Responsible for penetrating key accounts, increasing sales and driving new business and looking after the largest key accounts.Skilled at leading inside sales staff to meet company objectives.Excellent ability to quickly build rapport and develop long lasting customer relationships.Successfully grew territories year after year meeting company goals and objectives.

Education and Professional Development

Completed two years of a Business Management Program at Ryerson Polytechnic University

Including sales, marketing, business law and others courses

Completed grade 12 education at George Harvey Collegiate Institute in Toronto majored in electrical and electronics

Mechanically inclined, can operate material handling equipment and other machinery

Sound understanding of industrial markets and products

Physically fit and positive demeanour

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