Customer Service Technical Support

Anthony John

*** ******** **** **** *** *A, Staten Island, NY 10314 – Phone: 347-***-**** – Email: *******.*.****@*****.***

Professional Strengths

Operating Systems: Windows: 2000, XP, Vista, 7, Server 2003 & 2008;, Mac OS X; Linux Software: Cognos Reporting, Microsoft- Excel, PowerPoint, Word and Access; Photoshop, LMSProgramming: HTML, SQL, COBOL, CICS Database: Oracle, DB2; SPSSNetworking: Cisco Networking, TCP/IP, DNS, DHCP, VPN, VNC, LAN, Switches, Hubs, Routers, Firewalls

Professional Experience

PrinceTech Consulting Inc, Greater New York Area

2011 – Present

Field Engineer/Technologist Provide IT Services for various companies (Fortune 500, Pharmaceutical, Financial, Technological, Retail, Fashion, etc.)Project lead for team assigned to desktop refresh from Windows XP & Vista to Windows 7 for multiple client sitesMaintain and troubleshoot desktop PCs across varying platforms and network setupsUtilize Level Platforms to monitor desktop machines, peripherals, and networking hardware across multiple client sitesInstall & Configure Cisco equipment (Routers & Switches)Assess & troubleshoot various types of networking equipment (OOBMs, CSU/DSUs, Circuits – Fiber & Copper)Perform technical tasks involving software, hardware, and networking support both onsite and remotely.Research hardware/software solutions for more efficient troubleshooting and the betterment of system frameworks.Train and supervise all newly hired technologists.

Verizon Wireless, Orangeburg, NY

Feb 2011 – May 2011

End user Analyst/Reporting Specialist - Consultant (3 Month Contract)Maintenance of Verizon's customized OutStart computer based learning management system (LMS); Testing of system and supporting programs.Use Cognos reporting tool to generate reports for various affiliates. Wrote scripts in Cognos.Provide user technical support .Perform editing coursework and providing technical support on OutStart Learning management control system (LCMS).Prepare and present training modules depending on business needs. Managed to keep up-to-date on curriculum developments and trends

Glory House of Prayer

2010 – 2011

Marketing/Social Media Consultant

Analyze business needs and recommended technological and social media upgrades.Develop plan for implementing systematic adjustments of current methodologyTeach staff members to properly use social media to be more successful in its use.Assist with the hiring of skilled professionals to complete specific parts of the visionSet-up of social media pipelines

Johnson & Johnson, New Brunswick, NJ

2008 – 2010

Quality Analyst/Consultant - Consultant Integral member of project team assigned to upgrade J&J’s machines from Windows NT to XP & VistaIdentify & test hardware and programs with possible compatibility issues utilizing VMware & physical machinesMaintain a worldwide customized variant of Sum Total's computer based learning management system (LMS) with over half a million users; Testing of system and supporting programs.Use Cognos reporting tool to generate reports for various affiliates. Wrote scripts in Cognos.Wrote SQL scripts for multiple internal/external databases; Performed Technical support Major contributor for system testing and UAT for upgrade projects, design and executed test cases in a validated system.Responsible for identifying requirements from new functionality and translating requirements into test cases, planning and executing testing programs.Perform editing coursework and providing technical support on SumTotal Learning Management System (LMS).Prepare and present the Training modules depending on business needs.Managed to keep up-to-date on curriculum developments and trends.

Staten Island Bank & Trust, Staten Island, NY

2007 – 2008

Customer Service Representative Consistently exceeded weekly and quarterly sales quotas.Generated fiscal and government reports.Understood and performed basic accounting activities

Education

M.B.A.

Business Administration, Jack Welch Management Institute at Chancellor University

June, 2013

B.A.

Marketing, College of Staten Island, NY

January, 2008

Associates

Computer Information Systems, New York City College of Technology

January, 2006

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