Real Estate Customer Service

NILOUFAR LESANI

* ******** ****, *******, ** L*T 5V7

Tel: 647-***-**** Email: *********@*****.***

SUMMARY

Six years of intermittent employment experience combined with a Bachelor of Commerce (Finance) degree. Sound knowledge of the financial markets, financial instruments and investment decision-making, and methods used to obtain, manage, record, and use capital. Well aware of important roles that money, banking, and financial institutions play in the economy, the Canadian and world financial systems, and the skills to analyze problems and financial transactions that affect all sectors of the Canadian economy. Experienced in areas such as sales, customer service, accounting, and records management. Proven ability to apply knowledge and skills to make significant contributions to the operational efficiency and the decision making process of an organization.

An excellent team player with a positive, self-confident attitude. Strengths in areas such as relationship building, team dynamics, negotiation, and decision making together with sound knowledge of organizational culture and the importance of interdepartmental synergy. Dedicated and results-driven with the ability to multitask, prioritize and organize workloads to meet deadlines while being attentive to details.

COMPUTER SKILLSSpecialized computer applications such as Lyryx Learning, SAS/STAT, SPSS Output, MATLAB, Elite 3E and QuickBooks; popular applications such as Microsoft Word, Excel and PowerPoint; as well as Internet research and communication tools

PROFESSIONAL EXPERIENCE

TARA EMBROIDERING & PRINTS, Thornhill, Ontario 2011 – 2012

Office Coordinator (Part-time)Contributed to the overall efficiency of office operations by managing a range of accounting and administrative tasks, including accounts payable (A/P), accounts receivable (A/R) and the preparation of financial statements (F/S) using an integrated accounting softwareGenerated weekly cheque-run and reconciled invoices with payment reports; posted general ledger (G/L) transactions and prepared cash flow analysisPrioritized and followed up with customers on outstanding accounts; negotiated payments and conducted cash applicationsAssisted the Accountant in the preparation of monthly and annual financial statements as well as variance analysis

CENTRAL MONTESSORI SCHOOL, North York, Ontario 2009

Accounts Receivable Coordinator (Seasonal)Analyzed A/R records, selected and followed up delinquent accounts to secure timely and accurate payments from customers, conducted cash applications and prepared weekly ageing and cash receipts reports for managementPerformed records management functions including updating, maintaining and storing information in a well organized, secured and efficient manner

SURU BEAUTY SALON, North York, Ontario 2006 - 2007

Receptionist (Part-time)Communicated with customers in a courteous, knowledgeable and professional manner while handling reception tasks, including scheduling and confirmed appointments for customers, and managing a bi-weekly payroll for five employeesPrepared employee schedules to meet operational demands while controlling labour costsHandled monthly marketing programs and promoted the sale of hair care products to customersProcessed daily sales transactions handling cash, credit and debit card payments with speed and accuracy, and preparing bank depositsConducted inventory and updated Excel spreadsheets with information, performed authorized adjustments

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EDUCATION & PROFESSIONAL DEVELOPMENT

IFSE INSTITUTE, Mississauga, Ontario Enrolled

Canadian Investment Funds Course (CIFC)

RYERSON UNIVERSITY, Toronto, Ontario 2009 - 2012

Bachelor of Commerce-Business Management (Finance) Degree

L’AMOREAUX COLLEGIATE INSTITUTE, Toronto, Ontario 2005

Ontario Secondary School Diploma

AREAS OF SKILLS & KNOWLEDGE ACQUIREDBusiness Strategy - Develop insight into a company: the company’s external environments (PEST, KSF in the industry, and competitor analysis), company’s source and competitive position (vision and mission, financial analysis, SWOT analysis), integrating strategy and implementation for the companysend Investment Analysis - Security analysis and portfolio management, including analysis and stock valuation, valuating futures contract, hedging with futures and speculating with options as well as the tradeoff between risk and return, the efficient market hypothesis, modern portfolio theory, equilibrium pricing relationships, and the evaluation of portfolio performanceRisk Management and Insurance – Address risk exposures and risk management as a life-long process that involves five steps: identification, evaluation, control, financing and monitoring and the decision to use control techniques or insurance finance to manage riskReal Estate Finance – The financial metrics used in the analysis of, real estate investments, development projects, financings and real estate capital markets, as well as the tax effects of real estate investment and development. Computed the present value and NOI of commercial real estate after projecting the net income and estimating the property valueMultiple Regression for Business - The most commonly used statistics tools used in business, multiple regression and analysis of variance, with emphasis on model appropriateness for given business problem, critical analysis of any assumptions, and an assessment of the model accuracyRetirement & Estate Planning - The issues that affect financial needs at retirement, inflation and taxation, private and employer-sponsored vehicles for retirement savings, and ways to withdraw savings at retirement. Statement of financial position and cash flows, budget for retirement (through pension, RRSP and non-registered investments) and ways to ensure that assets are distributed both in accordance with one's wishes and for the maximum benefit of one's heirsFinancial Accounting - Accounting for business decisions with emphasis on how transactions impact the accounting equation (Assets = Liabilities + Shareholders' Equity) and the decision-making processManagement Accounting - The accumulation and use of date by management accountants to facilitate planning and decision-making with emphasis on cost control and its implications for planning, and reporting to managementStrategic Management - A total enterprise perspective and the skills to judge how all of the relevant facts add up; examined several companies to evaluate the problems and issues of strategy management covering the whole spectrum of businessManagerial Finance - The time value of money, discounted cash flows, and risk and return as well as asset valuation and risk mitigation in investment decisions. Skills in allocating scarce resources to projects, covering financial forecasting, asset valuation, capital budgeting, risk management, working capital management and performance assessment Personal Financial Planning - The financial planning techniques used in professional practice covering areas such as setting goals and budgeting, family life cycle, taxation, insurance, managing credit and debt, home ownership and investment principles and types Ethics in Finance - The practices and codes of conduct involved in the finance function covering ethical issues and the roles of the corporate financial manager, other stakeholders and other participants in the investment industry

REFERENCES

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