High School Customer Service

Ethel Harden

Email: ********@*********.***

Address:

City: Buffalo

State: NY

Zip: 14220

Country: USA

Phone: 716-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Educational Background:

High School Dipolma from Seneca Vocational High School, Buffalo NY 1/2001 to 6/1993 (General)

Job History / Details:

Summary

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Highlights

Microsoft Office proficiency

Meticulous attention to detail

Results-oriented

Self-directed

Professional and mature

Time management

Dedicated team player

Strong interpersonal skills

Billing and coding

Patient charting

Billing and coding

Insurance eligibility verifications

Strong organizational skills

Active listening skills

Courteous demeanor

Large cash/check deposits expert

Excellent communication skills

Advanced clerical knowledge

Multi-line phone proficiency

Insurance processing

Claims appeal procedures

Medical billing

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Research

Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Experience

March 2012 to Current

Child & Family Services Buffalo, NY

Secretary

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information..Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Scheduled appointments for the doctors and clinicians.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Using Epaces and Helthynet to verify insurance coverage.

July 2001 to October 2012

Spectrum Human Services Orchard Park, 14127

Secretary/Billing Specialist

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Managed daily office operations and maintenance of equipment.Received and screened a high volume of internal and external communications, including email and mail.Properly routed agreements, contracts and invoices through the signature process.Organized files, developed spreadsheets, faxed reports and scanned documents.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Obtaining prior authorizations and referrals.Sending out claims and extensive follow up work from denials.

Education

1993 Seneca Vocational High School Buffalo, NY

High School Diploma General

Contact this candidate