Customer Service Administrative Assistant

Thalisa Davis

Email: ********@*****-*******.***

Address:

City: Severn

State: MD

Zip: 21144

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a committed and motivated Administrative Assistant with exceptional customer service and decision making skills, with a strong work ethic, energetic, professional demeanor and great initiative. I love being a oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Also i have extensive experience working with a diverse client base and delivering results.

Educational Background:

High School Dipolma from Southeast High School, Bradenton FL 1/2001 to 6/1996 (General Studies)

High School Dipolma from Prince Georges Community College, Bradenton FL 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated and focused Medical Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Core Strengths

Electronic Medical Record (EMR) software

Strong planning skills

Patient-focused care

Good written communication

Maintains strict confidentiality

Strong work ethic

Team player with positive attitude

Exercises good judgment

Work Experience

April 2010 to Current

University of Phoenix Greenbelt, MD.

Student Service Coordinator

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Gathered and verified all required customer information for tracking purposes.

Provided detailed updates to colleagues, management and senior management.

Developed rapport with the customer base by handling difficult issues with professionalism.

August 2008 to April 2010

Level-One Personnel Columbia, MD

Customer Service Representative

Adhered to all confidentiality requirements at all times.

Solved unresolved customer issues.

Addressed negative customer feedback immediately.

Resolved customer questions, issues and complaints.

Defused volatile customer situations calmly and courteously.

October 2004 to January 2006

All About Children Laurel, MD

Senior Staff/ Teacher

Instructed up to five students individually and in groups.

Set up lesson materials, bulletin board displays and demonstrations.

Promoted physical, mental and social development by implementing classroom games and outdoor activities.

Met regularly with parents and guardians to discuss children's progress.

Adapted teaching methods and materials to meet students' varying needs and interests.

Observed and evaluated students' performance, behavior, social development and physical health.

Set and communicated ground rules for the classroom based on respect and personal responsibility.

Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.

Established positive relationships with students, parents, fellow teachers and school administrators.

Pursued professional development continually by attending college and teacher training.

Accepted coaching from fellow teachers and administrators and immediately incorporated feedback.

June 2003 to September 2004

Key Staffing Agency Sarasota, FL

Receptionist

Resolved customer complaints.

Effectively managed a high-volume of inbound and outbound customer calls.

Provided accurate and appropriate information in response to customer inquiries.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

August 2002 to May 2003

Regal Cruises Palmetto, FL

Reservation Agent

Consistently recognized by management for providing superior customer service.

Resolved guest complaints.

Consistently received positive feedback from guests on performance reviews.

Computed accurate sales prices for purchase transactions.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Obtained Best Salesman Award twice in a year.

January 2001 to January 2002

Protocol Communications Sarasota, FL

Customer Service Representative

Routinely answered customer questions regarding merchandise and pricing.

Accurately logged all daily shipping and receiving orders.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Successfully interacted with customers and retail buyers to expedite orders.

Answered product questions with up-to-date knowledge of the product.

Promoted to team Leader with in 3 months of being employed.

Education

Penn Foster Scranton, PA

Certification Medical Administrative Assistant

Coursework in Pharmacology, Body Terminology, and Electronic records.

3.8 GPA

Prince Georges Community College Largo, MD

Certification Early Childhood Education

Coursework in Early Childhood Education

Coursework in Child Abuse Prevention

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